Customer Transformation Strategy Consultant

EY; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Benefits offered by this job

Continuous learning

Career development support

Flexible working arrangements

Job summary

EY in Kuala Lumpur seeks a customer advisory professional to help transform client sales and customer experiences, deploying analytical frameworks to drive measurable growth and value from investments. You will join a global team to design and deliver transformation programmes that improve outcomes and competitive advantage.

The role offers structured learning and development, working with EY’s global network to gain insights from multiple geographies and sectors.

Qualifications

• Bachelor's or master's degree with 3–6 years of working experience in a problem‑solving capacity.
• Experience in a business consulting role in a leading consultancy firm delivering transformation projects.
• Familiarity with customer strategy, service and journey design, business transformation, operating model design or business process improvement would be helpful.
• Experience in data analytics, business intelligence or AI-enabled solutions.

Responsibilities

• Support the delivery of projects across business transformation, customer and experience transformation, operating model redesign and strategic initiatives
• Conduct research, market assessments, benchmarking and data analysis to generate actionable insights and recommendations
• Structure complex business problems using hypothesis-driven thinking and analytical approaches
• Lead design and discovery activities, including facilitating workshops to identify pain points, opportunities and develop user-centric experience improvements
• Design future-state operating models, business processes and transformation roadmaps
• Collaborate effectively across EY teams and with client stakeholders to deliver quality outcomes within agreed timelines
• Contribute to the development of the Customer practice i.e. support industry events, thought leadership and development of new tools and methods

Skills

Analytical skills

Problem-solving

Communication skills

Presentation skills

Team collaboration

Education

Bachelor's or Master's degree

Job description

EY in Kuala Lumpur seeks a customer advisory professional to help transform client sales and customer experiences, deploying analytical frameworks to drive measurable growth and value from investments. You will join a global team to design and deliver transformation programmes that improve outcomes and competitive advantage.

The role offers structured learning and development, working with EY’s global network to gain insights from multiple geographies and sectors.