Customer Experience Transformation Associate | Hybrid

EY; Kuala Lumpur; In loco; MYR 110.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working arrangements

Continuous learning

Descrizione del lavoro

EY in Malaysia's Kuala Lumpur is seeking an experienced Business Consulting - Customer, Experience Associate/Senior Associate. You will work on customer and experience transformation projects, delivering measurable value for clients and helping organisations improve customer outcomes.

You will conduct research, design operating models, lead workshops, and collaborate across EY teams to drive transformation. A strong analytical mindset and client-facing communication are essential.

Competenze

• Bachelor’s or master’s degree with 3–6 years of problem-solving experience.
• Experience in business consulting and transformation projects.
• Familiarity with customer strategy, service design, and operating models.
• Knowledge in data analytics or AI-enabled solutions.

Mansioni

• Support delivery of business transformation and customer experience initiatives.
• Conduct research, market assessments, and data analysis to generate insights.
• Structure and solve complex business problems using hypothesis-driven thinking.
• Lead workshops to identify pain points and design improvements.
• Design future-state operating models and transformation roadmaps.
• Collaborate with EY teams and client stakeholders to deliver outcomes.

Conoscenze

Analytical thinking

Problem solving

Communication skills

Presentation skills

Team collaboration

Formazione

Bachelor’s or Master’s degree

Descrizione del lavoro

EY in Malaysia's Kuala Lumpur is seeking an experienced Business Consulting - Customer, Experience Associate/Senior Associate. You will work on customer and experience transformation projects, delivering measurable value for clients and helping organisations improve customer outcomes.

You will conduct research, design operating models, lead workshops, and collaborate across EY teams to drive transformation. A strong analytical mindset and client-facing communication are essential.