Customer Support Specialist (Parts Management)

TSTAR Recruit Pte. Ltd.; Kuala Lumpur; On-site; MYR 46,000 - 55,000; Full time

Job summary

TSTAR Recruit Pte. Ltd. is assisting an established MNC in Malaysia to hire a Customer Support Specialist (Parts Management) in Selangor.

The role focuses on inventory management, forecasting, supplier coordination, and warranty/claims processing, with daily SAP data updates and monthly distributor reporting. The candidate should have a degree or diploma in a related field, strong data analysis and spreadsheet skills, and experience with parts forecasting and coordination with suppliers and

Qualifications

• Degree or diploma in supply chain, logistics, or related field.
• Experience in parts management and forecasting for small-item SKUs.
• Experience communicating with suppliers, partners and customers.
• Strong data collection, analysis and spreadsheet skills.

Responsibilities

• Manage service parts inventory to maintain balance with service targets.
• Forecast and order parts and ensure timely stock-up for new models.
• Coordinate with Regional HQ, partners and supply chain teams on spare parts.
• Update spare parts pricing in SAP and internal systems.
• Prepare and submit performance and inventory reports.
• Process orders from distributors and obtain monthly forecasts.
• Handle warranty claims and expedite claims processing.
• Provide ETA updates on shortages and coordinate courier arrangements.

Skills

Parts management

Forecasting

Data analysis

Spreadsheet skills

Communication

Education

Degree/Diploma in Supply Chain Management or related

Tools

SAP

Job description

Our esteemed client, an established MNC, is searching for a Customer Support Specialist (Parts Management):

Job Responsibilities:

• Support service parts inventory management to maintain balanced inventory levels in line with service requirements and established targets.
• Support inventory forecasting and ordering activities.
• Ensure timely stock-up of spare parts for new models based on recommendations from the Technical Team and Regional HQ.
• Coordinate with Regional HQ, partners, and Supply Chain teams on spare parts-related matters.
• Update and maintain spare parts pricing in SAP and the relevant internal system according to established pricing mechanisms.
• Prepare performance and inventory reports for timely submission.
• Review and propose parts write-offs based on defined policy criteria.
• Process orders received from parts distributors and obtain monthly forecasts to support inventory planning.
• Provide monthly updates to parts distributors regarding new parts information and price changes.
• Prepare monthly reports on parts distributors' sales and follow up on overdue payments.
• Process spare parts warranty claims, including in-warranty and out-of-warranty claims.
• Provide regular ETA updates on spare parts shortages and respond to parts-related queries, including courier arrangements, shortages, and SKU changes.
• Coordinate the monthly reverse logistics of defective parts from service partners.
• Coordinate physical verification of returned defective parts and main units at the warehouse.
• Process the monthly write-off of returned defective main units in the SAP system.
• Conduct testing and physical checks on defective consumables.
• Ensure consumable warranty claims meet the required criteria before submission and process claims promptly.
• Coordinate with dealers and customers on the collection of consumables.
• Ensure the proper storage and disposal of faulty consumables.

Job Requirements:

• Degree or Diploma in Supply Chain Management, Logistics, Business Administration, or a related field.
• Relevant experience in parts management and forecasting, particularly involving small-item SKUs.
• Good experience communicating and coordinating with suppliers, partners, and customers.
• Proficient in data collection and analysis to support problem-solving and enhance operational support.
• Good data analysis and visualization capabilities.
• Proficient in spreadsheet applications.
• Organized, meticulous, and comfortable handling large data sets.

Additional Information:

• Salary:Up to RM4,500 + AWS (2-3 Months)
• Working Location: Selangor
• Working Hours: 5 Days Work, Monday - Friday, 9:00am - 6:00pm

We regret that only shortlisted candidates will be notified.