Production Planner / Supply Chain & Customer Service Specialist

Private Advertiser; Subang Jaya; Híbrido; MYR 71.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company mobile phone and subscription

Free daily lunch

Weekly fresh fruit

Year-end gift vouchers

Cultural celebration budgets

14 days annual leave

Descripción de la vacante

Private Advertiser is seeking a Customer Planner (Operations / Supply Chain) in Subang Jaya, Malaysia. The role combines planning, forecasting and client liaison, with an emphasis on end‑to‑end inventory coverage and proactive delivery status updates.

Ideal candidates will have 5+ years in planning or logistics within a fast‑paced industrial setting, strong Excel skills, and familiarity with SAP. The position offers a hybrid work model and growth opportunities as the local branch expands.

Formación

• Bachelor's degree or diploma with strong, applicable experience considered.
• 5+ years planning or logistics experience in a fast-paced, high-volume environment.
• Advanced Excel and data analysis skills; SAP knowledge a plus.

Responsabilidades

• Act as the primary planning liaison for clients, forecasts and delivery status.
• Translate forecasts/orders into reliable operational plans and track demand.
• Monitor and cover backlog and ensure timely fulfillment.
• Coordinate supply with overseas planners to ensure on-time delivery.
• Maintain accurate master data in SAP and other ERP systems.
• Support continuous improvement and keep clients informed throughout the process.

Conocimientos

Attention to detail

Stress resistance

Organizational skills

Educación

Bachelor's degree in a relevant discipline

Herramientas

Excel

SAP

Descripción del empleo

Production Planner / Supply Chain & Customer Service Specialist

Job Position: Customer Planner (Operations / Supply Chain)

Location: Subang Jaya, Malaysia (Hybrid) Employment Type: Permanent Work Schedule: Monday - Friday, 8 hours per day (Hybrid, min. 60% in office) Salary: Up to MYR 7,000 per month

About the Role

We are looking for a sharp, analytical Customer Planner to act as the operational face of the organization towards our key manufacturing clients. This role combines elements of key account management and operational planning without active sales. You will own the end-to-end planning, forecasting, and delivery status alongside the customer, ensuring seamless inventory coverage and keeping clients informed and confident at every step.

Because our local branch is growing, this role offers a fantastic environment for someone who wants to take ownership, learn new things, and expand their responsibilities over time.

Key Responsibilities

Customer Liaison & Demand Planning:

Act as the primary point of contact for clients regarding planning, forecasts, and delivery status.

Process customer demand, translating forecasts and orders into reliable operational plans.

Track customer backlogs and ensure open requirements are covered in a timely manner.

Validate weekly demand fluctuations and maintain accurate, aligned master data.

Conduct on-site client visits 1 to 2 times a month to review planning, coverage, and open action points.

Supply Coordination & Inventory Coverage:

Coordinate closely with overseas material planners to align incoming supply with customer demand and guarantee on-time delivery.

Monitor customer coverage by requesting and reviewing inventory line counts to prevent supply risks.

Manage mailbox error resolution and follow up on chase lists to ensure zero gaps in customer coverage.

Changes, Parts & System Management:

Oversee the implementation and transition of new parts and engineering changes.

Manage customer portals where applicable, keeping all data accurate and up to date.

Maintain precise planning and master data within the ERP system (SAP).

Performance & Continuous Improvement:

Support operational plan execution, tracking, and reporting.

Utilize Excel to analyze planning and delivery data to spot trends, risks, and early opportunities.

Identify and contribute to initiatives improving customer satisfaction, efficiency, cost, quality, and sustainability.

Adhere strictly to quality standards (ISO 9001, IATF 16949, ISO 14001) and 5S workplace principles.

Requirements & Qualifications

Education: Bachelor's degree in a relevant discipline; candidates with a diploma combined with strong, applicable experience will also be considered.

Experience: At least 5 years of planning or logistics experience in a fast-paced, high-volume industrial environment (e.g., automotive, semiconductor, machine building, or manufacturing OEM). Background in customer planning, material planning, or procurement is a strong advantage.

Technical Skills:

Advanced proficiency in Excel and data analysis.

Working knowledge of SAP is a distinct advantage; experience with other major ERP platforms is also valued.

Language Proficiency: Excellent written and spoken command of English and Malay; ability to communicate in Mandarin is an added bonus.

Soft Skills & Personality:

Strong service-oriented mindset with exceptional attention to detail.

Stress-resistant and calm under pressure, possessing a strong sense of urgency.

Structured, organized, yet flexible enough to thrive in a dynamic, growing team environment.

What’s on Offer

Competitive Remuneration: Base salary up to MYR 7,000 / month.

Work-Life Balance & Perks:

Hybrid working arrangement.

14 days of annual leave.

Company mobile phone and subscription.

Free daily lunch, weekly fresh fruit, year-end gift vouchers, and cultural celebration budgets.

Growth: Real opportunities for professional development and stepping up into broader responsibilities as the local branch expands.