Customer Support Specialist - Japanese

CB Talents; Seri Kembangan; Hybrid; MYR 45,000 - 78,000; Full time

Job summary

CB Talents is hiring a Japanese-speaking Customer Support Representative in Kuala Lumpur, Malaysia. The role requires native Japanese and strong English, with 5-day shift work including weekends under a hybrid model (onsite day shifts, remote night shifts). You will handle live chat and email inquiries, and support users of fintech/crypto products.

Candidates should have 2–4 years in customer service, with a focus on frontline operations. Legal work authorisation in Malaysia is required.

Qualifications

• Native-level Japanese proficiency is required for complex written interactions.
• Strong command of English, written and spoken.
• Experience in customer service/live-chat with frontline operations training.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platforms, products, and crypto-market fundamentals.
• Diligently manage and follow up on inquiries or complaints from users.
• Demonstrate ability to understand customer needs and provide constructive feedback.
• Flag discrepancies or potential risks to management in a timely manner.
• Seek improvements to enhance team performance and processes.

Skills

Japanese language proficiency

English language proficiency

Customer service experience

Job description

Hi Talent Ready!

We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, writteninteractions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, withtraining in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments,or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration,or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures,data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currencytrading firms.
• Team player, committed and self-driven, with the ability to respond positively andprofessionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts,according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto tradingplatform, products, and crypto-market fundamentals,while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current andprospective users.
• Demonstrate a strong ability to understand customer needs and convert them intoconstructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, orunusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, andoverall operational processes.

looking forward to collaborating with you

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