Customer Support Specialist

Snatch Park Bizsolutions; Selangor; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

EPF & Socso provided

Company phone & SIM

Dental

Annual dinner

Job summary

Snatch Park Bizsolutions in Malaysia is seeking a customer service representative to handle inbound calls and assist customers with parking operations, guiding them through payment systems and parking flow.

The role requires punctuality, strong communication, and the ability to resolve inquiries professionally while maintaining accurate records of all interactions.

Qualifications

• Dedicated and punctual.
• Customer-focused and committed to providing good customer service.
• Good communication skills.
• Patient and able to handle customer inquiries professionally.
• Quick learner.
• Able to assist customers with parking operations.
• Able to guide customers in using parking and payment systems.
• Comfortable handling inbound customer calls.

Responsibilities

• Handle a high volume of inbound calls promptly and professionally
• Follow communication scripts and adapt responses when necessary
• Identify customer needs, investigate issues and provide appropriate solutions
• Manage customer enquiries from initial contact through resolution, including follow-up with the escalation team
• Guide vehicles and assist with parking flow
• Assist customers in using the parking and payment systems
• Respond to general questions and resolve basic customer issues
• Report parking, payment or system issues to the team leader
• Maintain accurate records of customer enquiries and reported incidents

Skills

Customer service

Communication

Patience

Inbound calls

Problem solving

Job description

Requirements

• Dedicated and punctual.
• Customer-focused and committed to providing good customer service.
• Good communication skills.
• Patient and able to handle customer inquiries professionally.
• Quick learner.
• Able to assist customers with parking operations.
• Able to guide customers in using parking and payment systems.
• Comfortable handling inbound customer calls.

Responsibilities

• Handle a high volume of inbound calls promptly and professionally
• Follow communication scripts and adapt responses when necessary
• Identify customer needs, investigate issues and provide appropriate solutions
• Manage customer enquiries from initial contact through resolution, including follow-up with the escalation team
• Guide vehicles and assist with parking flow
• Assist customers in using the parking and payment systems
• Respond to general questions and resolve basic customer issues
• Report parking, payment or system issues to the team leader
• Maintain accurate records of customer enquiries and reported incidents

Benefits

• EPF and Socso Provided
• Company HP phone & sim card provided
• Dental
• Annual Dinner