Customer Support Specialist

Joy Paradise Holidays; Kuala Lumpur; On-site; MYR 33,000 - 45,000; Full time

Benefits offered by this job

Competitive salary RM 3,000–RM 4,000

KPI bonus after probation

Performance rewards

EPF / SOCSO / EIS

Annual leave / sick leave

Team learning, internal training

Company travel benefits

Job summary

Jora Malaysia is seeking a Travel Planner to design Japan itineraries based on customer needs and to recommend attractions, restaurants, and experiences.

You will communicate with customers to understand requirements using SOPs and templates, answer questions professionally, and explain plans in a gentle but clear manner.

Fresh graduates are encouraged to apply; emphasis on travel planning, problem solving, and high emotional intelligence to keep customers calm and satisfied.

Qualifications

• Fresh graduates are encouraged to apply.
• Mandarin & English required.
• Enjoy planning travel itineraries.
• Strong problem-solving and customer service mindset.

Responsibilities

• Design Japan itineraries based on customer needs.
• Recommend attractions, restaurants, and experiences.
• Communicate with customers to understand requirements using SOPs/templates.
• Answer questions professionally and explain plans clearly.
• Keep customers calm and resolve issues with scripts.
• Organize documents and verify files before departure.

Skills

Travel planning

Customer service

High emotional intelligence

Fresh graduates welcome

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Likes making others have a perfect trip because of your arrangements

When others are in a bad mood, can you say things just right to make them feel at ease?

Requirement

• Language required: Mandarin & English
• Fresh graduates are encouraged to apply
• Likes planning travel itineraries
• Likes helping others solve problems
• Likes making others have a perfect trip because of your arrangements
• When others are in a bad mood, can you say things just right to make them feel at ease?

Responsibility

Travel Planning for Customers

• Design suitable Japan itineraries based on customer needs
• Recommend attractions, restaurants, and experiences

Communicate with customers to understand their requirements (we have SOPs and templates for learning)

Customer Communication (Focus: High Emotional Intelligence)

• Answer questions professionally
• Explain plans in a gentle but clear manner
• Keep the situation calm when customers are upset
• Handle complaints or misunderstandings using scripts to soothe and resolve issues (we will teach you “high EQ customer service scripts”; beginners can learn)

Basic Administrative Tasks

• Organize documents
• Verify files before departure

Benefits

• 薪资待遇（按能力评估）
• Basic RM 3,000 – RM 4,000
• KPI 奖金（需转正后）
• 业绩表现奖励
• EPF / SOCSO / EIS
• 年假 / 病假
• 团队学习、内部培训
• 公司旅游福利