Customer Support Executive - First-Call Resolution Pro

FUJIFILM Business Innovation Taiwan; Kuala Selangor; On-site; MYR 36,000 - 48,000; Full time

Job summary

FUJIFILM Business Innovation Taiwan is hiring a Customer Support Associate to assist customers in Malaysia (Kuala Selangor) with general enquiries, consumables orders and service requests. You will be the first point of contact, presenting a unified and professional image of the CSC and FUJIFILM BI.

You will diagnose and resolve hardware or software issues using knowledge bases, log calls accurately, and process orders while adhering to company policies.

Qualifications

• Degree in any discipline; fresh graduates welcome.

Responsibilities

• Assist FUJIFILM customers with general enquiries, consumables and orders with focus on service excellence.
• Act as first point of contact to project a professional image of the CSC and FUJIFILM BI.
• Use knowledge bases to diagnose and resolve hardware or software issues to maximise uptime.
• Identify call type and log interactions accurately in the system.
• Process consumables and supplies orders for customers.
• Follow company policies, procedures and code of conduct.
• Handle ad hoc tasks and inbound calls; coordinate licenses and duties as assigned.

Skills

Communication skills

Problem solving

Team player

Independent worker

Interpersonal skills

Stress management

Fluent English

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

FUJIFILM Business Innovation Taiwan is hiring a Customer Support Associate to assist customers in Malaysia (Kuala Selangor) with general enquiries, consumables orders and service requests. You will be the first point of contact, presenting a unified and professional image of the CSC and FUJIFILM BI.

You will diagnose and resolve hardware or software issues using knowledge bases, log calls accurately, and process orders while adhering to company policies.