Customer Support Executive - Taiwan Market

FUJIFILM Business Innovation Taiwan; Kuala Selangor; On-site; MYR 33,000 - 56,000; Full time

Job summary

FUJIFILM Business Innovation Taiwan is seeking a Customer Support Associate in Malaysia to handle general enquiries, consumables orders and service support with a focus on service excellence and first call resolution.

You will be the first point of contact, promoting a unified and professional image for the CSC and the company. A degree and English/Mandarin proficiency are required, with knowledge of MS Office and strong communication skills.

Qualifications

• Degree in any discipline.
• Fresh graduates encouraged to apply.
• Experience in contact centre or customer support preferred.

Responsibilities

• Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
• As a first point of contact, promote a unified and professional image of the Customer Support Center (CSC) and FUJIFILM Business Innovation as a whole.
• Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists.
• Correctly identify call type, utilise appropriate system resource and adhere to logging procedures.
• Processing of consumables and supplies orders for customers.
• Conduct daily activities in accordance with FUJIFILM Business Innovation’s policies, procedures and code of conduct.
• Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM Business Innovation’s policies.

Skills

Communication

Problem-solving

Interpersonal skills

Teamwork

Independent work

Stress management

Education

Degree in any discipline

Tools

MS Office

Job description

Job Descriptions:

• Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
• As a first point of contact, promote a unified and professional image of the Customer Support Center (CSC) and FUJIFILM Business Innovation as a whole.
• Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists.
• Correctly identify call type, utilise appropriate system resource and adhere to logging procedures.
• Processing of consumables and supplies orders for customers.
• Conduct daily activities in accordance with FUJIFILM Business Innovation’s policies, procedures and code of conduct.
• Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM Business Innovation’s policies.

Job Requirements:

• Degree in any discipline. Fresh graduate is encouraged to apply.
• At least one (1) year working experience in contact centre or customer support related field.
• Good command of spoken and written English and Mandarin.
• Proficient in relevant computer applications like MS Office.
• Demonstrate excellent communication and problem-solving skills.
• Highly motivated and result-oriented team player with good interpersonal skills.
• Able to work independently and as a team.
• Have pleasant disposition and attitude.
• Ability to handle stressful situation appropriately.
• Able to work on public holidays.