Bilingual Tech Support & Online Orders Specialist

TP; Butterworth; On-site; MYR 33,000 - 50,000; Full time

Job summary

TP Malaysia is seeking a Customer Success Specialist (CSS) to respond to customer requests, manage concerns, and provide information via inbound calls and emails. You will be the primary contact for customers using the website shopping channel, with duties including handling orders, payments, and safeguarding data.

The ideal candidate has at least 6 months in customer support, proficiency in English (B2) and Bahasa Malaysia, and is willing to relocate to TP Malaysia (Penang site).

Qualifications

• Must have 6 months of work experience in customer support.
• Fluent in Bahasa Malay and English (B2 level).
• Fresh graduates welcomed with English-related degrees such as English with Communication, English for Professionals, or Mass Communication.

Responsibilities

• Assist customers to place online orders.
• Provide timely support via phone and email.
• Process payments while safeguarding customer data.
• Mitigate risk to client brand and loyalty.
• Identify and escalate priority issues as needed.
• Collaborate with team to improve customer support processes.
• Share suggestions to improve quality of service.
• Keep knowledge up to date through training.
• Meet all KPIs set by the company and client.
• Adhere to company and client policies.

Skills

Customer support

English language

Bahasa Malay

Education

Bachelor's degree

Diploma or equivalent

Job description

TP Malaysia is seeking a Customer Success Specialist (CSS) to respond to customer requests, manage concerns, and provide information via inbound calls and emails. You will be the primary contact for customers using the website shopping channel, with duties including handling orders, payments, and safeguarding data.

The ideal candidate has at least 6 months in customer support, proficiency in English (B2) and Bahasa Malaysia, and is willing to relocate to TP Malaysia (Penang site).