Customer Success Specialist — Manufacturing

Agensi Pekerjaan Minde Group Sdn Bhd; Johor Bahru; On-site; MYR 36,000 - 48,000; Full time

Job summary

Agensi Pekerjaan Minde Group Sdn Bhd is seeking a Customer Service Officer to manage client relationships, respond to inquiries, and support daily operations in a manufacturing environment. You will coordinate with internal teams to ensure timely delivery, maintain accurate records, and provide administrative support to sales and operations, contributing to customer satisfaction.

This role requires a Diploma/degree with 2–3 years of experience in customer service and offers exposure to a global

Qualifications

• Diploma or degree in Business, Customer Service, or related field.
• 2–3 years of experience in customer service, preferably in manufacturing.
• Handle customer inquiries and maintain accurate records.

Responsibilities

• Respond to customer inquiries via phone, email, or in person, resolving issues promptly.
• Coordinate with internal teams to ensure timely delivery and resolution of customer requests.
• Maintain accurate records of customer interactions and transactions.
• Provide administrative support to the sales and operations teams.

Skills

Customer relationship management

Communication

Problem-solving

Administrative support

Time management

Education

Diploma/degree in Business or Customer Service

Job description

Agensi Pekerjaan Minde Group Sdn Bhd is seeking a Customer Service Officer to manage client relationships, respond to inquiries, and support daily operations in a manufacturing environment. You will coordinate with internal teams to ensure timely delivery, maintain accurate records, and provide administrative support to sales and operations, contributing to customer satisfaction.

This role requires a Diploma/degree with 2–3 years of experience in customer service and offers exposure to a global