Customer Success Specialist — Brand Champion & Solutions

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Specialist, where you will be the vital link between customers and the brand. This role emphasizes excellence in customer service, requiring you to manage inquiries, provide solutions, and ensure a positive experience for clients. You'll thrive in a fast-paced environment, utilizing your communication skills to foster customer loyalty and satisfaction. If you are passionate about helping others and enjoy working in a collaborative setting, this opportunity is perfect for you to grow and make a difference in the customer experience.

Qualifications

• Minimum 6 months of experience in customer support or relevant degree.
• B2 level English proficiency required.

Responsibilities

• Support customers with online orders and provide timely assistance.
• Handle customer concerns professionally and empathetically.

Skills

Customer Service Orientation

Active Listening Skills

Emotional Intelligence

Critical Thinking

Analytical Skills

Proactive Attitude

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

Join a forward-thinking company as a Customer Success Specialist, where you will be the vital link between customers and the brand. This role emphasizes excellence in customer service, requiring you to manage inquiries, provide solutions, and ensure a positive experience for clients. You'll thrive in a fast-paced environment, utilizing your communication skills to foster customer loyalty and satisfaction. If you are passionate about helping others and enjoy working in a collaborative setting, this opportunity is perfect for you to grow and make a difference in the customer experience.