Customer Success Specialist - BM/EN (Penang Based)

TP; Kedah; On-site; MYR 36,000 - 54,000; Full time

Job summary

TP Malaysia invites you to join as a Customer Support Specialist in sunny Penang, offering an international career with a tropical backdrop and a chance to grow with a global brand.

You will help customers, resolve inquiries, and process information with care, ensuring data accuracy and security. You’ll collaborate with colleagues to improve customer experience and develop your English and communication skills in a fast-paced, learning-friendly environment.

Qualifications

• Diploma or degree in any field; fresh grads welcome.
• 6+ months of customer service experience or fresh grads in English/Comms.
• Fluent in English (B2+).
• Tech-savvy: MS Office, Windows.

Responsibilities

• Assist customers with inquiries and issues.
• Maintain accurate and secure data.
• Collaborate with the team to improve customer experience.
• Provide friendly, patient support in a fast-paced environment.

Skills

English fluency

Customer service

Problem solving

Fast learner

Education

Diploma / Degree

Tools

MS Office

Windows

Job description

Dreaming of an international career in a tropical paradise?

Join TP Malaysia as a Customer Support Specialist—we’ll help make your move smooth and exciting!

• Live & work in sunny Penang (beaches, food, and culture!)
• Work with a global brand (boost your resume!)
• Stay friendly, patient, and professional (even on tough days)
• Handle data accurately & securely (trust is key!)
• Share ideas to improve customer experience (your voice matters!)
• Grow with a supportive team (learn & advance together)
• Speak/write English fluently (B2 level or higher)
• Have a Diploma/Degree (any field—fresh grads welcome!)
• Are tech-savvy (MS Office, Windows, etc.)
• Have 6+ months of customer service experience (or a fresh grad in English/Comms)
• Love helping people (problem-solving is your superpower!)
• Thrive in a fast-paced, learning-friendly environment

Ready for a career adventure?