Customer Success & Resolution Specialist

Hewlett Packard Enterprise; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

Hewlett Packard Enterprise in Malaysia is seeking a Customer Relationship Advocate who collaborates with technical support teams to resolve customer issues and ensure satisfaction across phone, email, and chat channels. You will track tickets, diagnose root causes, and document cases for escalation, while contributing to process improvements and knowledge sharing to streamline service delivery.

Qualifications include a four-year degree or equivalent and 2–4 years in customer support or related

Qualifications

• Four-year or graduate degree or commensurate work experience.
• 2–4 years of work experience in telephone support, or related field.

Responsibilities

• Collaborate with technical support engineers, quality analysts, and sales staff to resolve customer issues and maintain satisfaction.
• Address setup/usage queries and product-related concerns via phone, email, and chat.
• Track open tickets and ensure timely resolutions; communicate progress proactively.
• Diagnose root causes and document cases for escalation and future reference.
• Handle issues related to product compatibility, configuration, entitlements, invoices, shipping, and electronic support.

Skills

Account Management

Customer Inquiries

Customer Relationship Management

Customer Success Management

Customer Support

Data Entry

Invoicing

KPIs

Salesforce

SAP Applications

Technical Support

Workflow Management

Call Center Experience

Billing

Marketing

Outlook/Inbound/Outbound Calls

Education

Four-year or Graduate Degree in Computer Science, Information Systems, Engineering, or related discipline

Tools

Salesforce

SAP Applications

Job description

Hewlett Packard Enterprise in Malaysia is seeking a Customer Relationship Advocate who collaborates with technical support teams to resolve customer issues and ensure satisfaction across phone, email, and chat channels. You will track tickets, diagnose root causes, and document cases for escalation, while contributing to process improvements and knowledge sharing to streamline service delivery.

Qualifications include a four-year degree or equivalent and 2–4 years in customer support or related