Customer Success Architect - Drive Adoption & Growth

LexisNexis Risk Solutions; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Country specific benefits

Professional development opportunities

Job summary

A leading legal data provider in Kuala Lumpur seeks a Customer Success Consultant to enhance customer satisfaction through tailored service programs. The role involves designing customer journeys, engaging stakeholders, and analyzing data to improve service quality. Successful candidates will possess strong communication skills, a legal background, and proficiency in tools like Excel and CRM systems. If you're passionate about customer success and the legal market, this opportunity offers competitive benefits and a dynamic work environment.

Qualifications

• Understanding of SEA’s legal market and legal persona.
• Independent ownership of work streams/projects.
• Passion for commercial processes and systems.

Responsibilities

• Design and develop customer journey and success program.
• Provide insightful data analysis for customer service.
• Develop and conduct onboarding and training sessions.

Skills

Excellent communication

Analytical thinking

Customer engagement

Interpersonal skills

Probing skills

Education

Bachelor’s Degree with legal qualification

Tools

Excel

PowerPoint

CRM

Reporting tools

Job description

A leading legal data provider in Kuala Lumpur seeks a Customer Success Consultant to enhance customer satisfaction through tailored service programs. The role involves designing customer journeys, engaging stakeholders, and analyzing data to improve service quality. Successful candidates will possess strong communication skills, a legal background, and proficiency in tools like Excel and CRM systems. If you're passionate about customer success and the legal market, this opportunity offers competitive benefits and a dynamic work environment.