Customer Experience Executive | Growth & Support

JESS Technology; Puchong; On-site; MYR 24,000 - 42,000; Full time

Benefits offered by this job

Supportive environment

Growth opportunities

Impactful work

Job summary

Jora Malaysia is seeking a motivated, customer-oriented individual to join our team. You will provide excellent customer service across multiple channels including phone, email, and walk-ins, while contributing to a friendly, supportive work environment.

The role emphasizes strong communication, data accuracy, and teamwork, with opportunities for professional development and growth within a long-established company.

Qualifications

• Diploma or admin-related course is required; fresh grads are welcome.
• Good communication and reporting skills are essential.
• Detail-oriented with strong analytical skills, integrity and commitment.
• At least 3 years of customer service experience is a plus.

Responsibilities

• Handle incoming, outbound calls and WA inquiries.
• Assist walk-in customers with inquiries and needs.
• Manage Junior CS team to achieve daily SOP goals.
• Update customer data and purchases in our system accurately and timely.

Skills

Communication

Reporting

Detail oriented

Analytical abilities

Integrity

Commitment

Education

Diploma or Admin-related course

Job description

Jora Malaysia is seeking a motivated, customer-oriented individual to join our team. You will provide excellent customer service across multiple channels including phone, email, and walk-ins, while contributing to a friendly, supportive work environment.

The role emphasizes strong communication, data accuracy, and teamwork, with opportunities for professional development and growth within a long-established company.