Customer Service Support Specialist

ManpowerGroup; Batang Kali; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading staffing solutions company in Batang Kali is seeking an experienced Customer Service Support professional to manage customer enquiries and enhance sales processes. The ideal candidate has over 5 years of experience in customer service within the refractory industry, strong analytical and interpersonal skills, and is fluent in English. This role offers a chance to improve customer satisfaction and support sales teams effectively.

Qualifications

• At least 5 years' experience in the customer service function of a refractory business.
• Must have strong analytical skills.
• Must be data-led in decision-making.

Responsibilities

• Manage customer enquiries and work with sales to provide quotes.
• Improve conversion rates from enquiry to order.
• Prepare and enhance templates for the sales process.

Skills

Analytical skills

Interpersonal skills

Fluent in English

Fluent in Malay

Fluent in Mandarin

Job description

Overview

Job Designation: Customer Service Support. Reporting: Director.

Responsibilities

• Actively manage customer enquiries and proactively work with sales team to provide timely and competitive quotes.
• Actively works to improve conversion rates of enquiry to order.
• Prepares and continuously improves all templates used in the sales process from enquiry to order and beyond.
• Ensure orders meet customer requirements.
• Follow up on orders with customers to get feedback.
• Attend to any customer complaints.
• Report on customer satisfaction and any complaints.
• Liaise with Assistant Production Manager & Supply Chain Executive on production planning.
• Liaise with QAQC & Lab, production and Supply Chain - raw material & additives personnel.
• Liaise with QAQC & Lab, production and Supply Chain - raw material & additives department.
• Any others special project as assigned by CEO.

Requirements

• At least 5 years' experience in the customer service function of a refractory business.
• Must be analytical and data led.
• Must have strong inter-personal skills.
• Fluent in English (Ideally also Malay and Mandarin).