Customer Service Specialist - Risk and Compliance

Bitget; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Bitget Limited in Kuala Lumpur seeks a Diploma or above holder to join its risk and compliance team in a fast-growing crypto environment. You will monitor transactions, perform KYC/AML reviews, and help ensure regulatory compliance.

The role covers risk assessments, investigations of suspicious activity, collaboration with Legal, Risk and Operations, and documentation while supporting English and Chinese customer communications.

Qualifications

• Diploma or above in Finance, Law, Business, or related field.
• 1–3 years in risk management, compliance, AML/KYC, or customer service in crypto/fintech.
• Experience or understanding of cryptocurrency industry preferred.
• Fluent in English and Chinese (written and verbal).
• Strong attention to detail and ability to spot red flags.
• Ability to handle sensitive customer cases with discretion.
• Good communication and interpersonal skills.
• Willingness to work in shifts if required.

Responsibilities

• Monitor and review customer transactions for suspicious activity and compliance risks.
• Handle inquiries related to account verification and AML/KYC processes.
• Conduct risk assessments on accounts and transactions.
• Assist in investigating and escalating fraud cases or policy violations.
• Collaborate with Legal, Risk, Operations to ensure regulatory compliance.
• Maintain documentation of compliance cases and interactions.
• Stay updated on crypto compliance trends and best practices.
• Provide customer support in English and Chinese for compliance matters.
• Assist in developing and improving internal compliance processes and training.
• Support audits and regulatory inquiries with necessary documents.

Skills

Attention to detail

Problem solving

Communication skills

Customer-focused

Analytical thinking

Education

Diploma or above

Tools

CRM systems

Chainalysis

Job description

Bitget is the world's largest Universal Exchange (UEX), serving over 125 million users and offering access to over 2M crypto tokens, 100+ tokenized stocks, ETFs, commodities, FX, and precious metals such as gold. The ecosystem is committed to helping users trade smarter with its AI agent, which co-pilots trade execution.

Bitget is driving crypto adoption through strategic partnerships with LALIGA and MotoGP™. Aligned with its global impact strategy, Bitget has joined hands with UNICEF to support blockchain education for 1.1 million people by 2027. Bitget currently leads in the tokenized TradFi market, providing the industry's lowest fees and highest liquidity across 150 regions worldwide.

What you'll do

• Monitor and review customer transactions to identify suspicious activities, potential fraud, and compliance risks
• Handle customer inquiries related to account verification, KYC/AML processes, and compliance-related issues
• Conduct risk assessments on customer accounts and transactions in accordance with internal policies and regulatory requirements
• Assist in investigating and escalating suspicious transactions, fraud cases, or policy violations
• Collaborate with internal teams (Legal, Risk, Operations) to ensure compliance with relevant regulations (AML/CFT, KYC, etc.)
• Maintain accurate documentation and records of compliance-related cases and customer interactions
• Stay updated on industry regulations, crypto compliance trends, and best practices
• Provide customer support in both English and Chinese, ensuring clear communication on compliance matters
• Assist in the development and improvement of internal compliance processes, SOPs, and training materials
• Support audits and regulatory inquiries by providing necessary documentation and case details

What you'll need

• Diploma or above, preferably in Finance, Law, Business, or related fields
• 1-3 years of experience in risk management, compliance, AML/KYC, or customer service within the crypto/fintech industry (preferred)
• Prior experience or strong understanding of the cryptocurrency industry is highly preferred
• Basic knowledge of risk management and compliance frameworks (AML, KYC, CFT regulations)
• Fluent in both English and Chinese (written and verbal) — able to communicate professionally with customers and internal teams in both languages
• Strong attention to detail and ability to identify red flags or irregularities in transactions
• Excellent problem-solving skills and ability to handle sensitive customer cases with discretion
• Good communication and interpersonal skills, with a customer-focused mindset
• Ability to work under pressure and manage multiple cases/tickets efficiently
• Familiarity with compliance tools, CRM systems, or blockchain analytics tools (e.g., Chainalysis) is a plus
• High integrity, strong sense of responsibility, and ability to maintain confidentiality
• Willingness to work in shifts if required (depending on business needs)
• Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
• We are a global company with staff members from over 50 different countries and regions
• We are growing and looking for world-class ambitious talents to help us continue this journey
• We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
• We offer competitive salaries and benefits
• Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!

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