IU CS Specialist - Investigate Unit

Bitget; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salaries

Multinational team

Job summary

Bitget is seeking a customer support professional to respond to backend escalated tickets and assist users across multiple channels. You will collaborate with cross-functional teams to resolve issues, provide informed product guidance, and help maintain a high standard of customer satisfaction.

The role emphasizes excellent communication, a strong service mindset, and the ability to stay current with market trends in crypto and blockchain technology.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service orientation with a dedication to providing exceptional support.
• Ability to work collaboratively within a team.
• Familiarity with cryptocurrency and blockchain technology is a plus.

Responsibilities

• Respond to backend escalated tickets promptly and professionally through email, Lark, Telegram, and other communication channels.
• Collaborate with different teams to address customer feedback, improve processes, and enhance the overall user experience.
• Maintain a deep understanding of our products and services to provide accurate and informative responses to customer inquiries.
• Handle customer complaints, any special cases or ad hoc tasks.
• Ensure that customer inquiries are addressed efficiently, and issues are resolved to the customer's satisfaction.
• Keep up-to-date with industry trends and market changes to provide informed responses to customer questions.
• Work closely with other customer support specialists to share insights and best practices.
• Assist in identifying and documenting common customer issues to help improve our products and services.

Skills

Communication skills

Customer service orientation

Team collaboration

Attention to detail

Problem solving

Cryptocurrency knowledge

Job description

Bitget is the world's largest Universal Exchange (UEX), serving over 125 million users and offering access to over 2M crypto tokens, 100+ tokenized stocks, ETFs, commodities, FX, and precious metals such as gold. The ecosystem is committed to helping users trade smarter with its AI agent, which co-pilots trade execution.

Bitget is driving crypto adoption through strategic partnerships with LALIGA and MotoGP. Aligned with its global impact strategy, Bitget has joined hands with UNICEF to support blockchain education for 1.1 million people by 2027. Bitget currently leads in the tokenized TradFi market, providing the industry's lowest fees and highest liquidity across 150 regions worldwide.

Job Responsibilities

• Respond to backend escalated tickets promptly and professionally through email, Lark, Telegram, and other communication channels.
• Collaborate with different teams to address customer feedback, improve processes, and enhance the overall user experience.
• Maintain a deep understanding of our products and services to provide accurate and informative responses to customer inquiries.
• Handle customer complaints, any special cases or ad hoc tasks.
• Ensure that customer inquiries are addressed efficiently, and issues are resolved to the customer's satisfaction.
• Keep up-to-date with industry trends and market changes to provide informed responses to customer questions.
• Work closely with other customer support specialists to share insights and best practices.
• Assist in identifying and documenting common customer issues to help improve our products and services.

Job Requirements

• Excellent written and verbal communication skills.
• Strong customer service orientation with a dedication to providing exceptional support.
• Ability to work collaboratively within a team.
• Attention to detail and problem-solving skills.
• Familiarity with cryptocurrency and blockchain technology is a plus.
• Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
• We are a global company with staff members from over 50 different countries and regions
• We are growing and looking for world-class ambitious talents to help us continue this journey
• We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
• We offer competitive salaries and benefits
• Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!

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