Bilingual Crypto Compliance Agent — KYC/AML

Bitget Limited; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Bitget Limited in Kuala Lumpur seeks a Diploma or above holder to join its risk and compliance team in a fast-growing crypto environment. You will monitor transactions, perform KYC/AML reviews, and help ensure regulatory compliance.

The role covers risk assessments, investigations of suspicious activity, collaboration with Legal, Risk and Operations, and documentation while supporting English and Chinese customer communications.

Qualifications

• Diploma or above in Finance, Law, Business, or related field.
• 1–3 years in risk management, compliance, AML/KYC, or customer service in crypto/fintech.
• Experience or understanding of cryptocurrency industry preferred.
• Fluent in English and Chinese (written and verbal).
• Strong attention to detail and ability to spot red flags.
• Ability to handle sensitive customer cases with discretion.
• Good communication and interpersonal skills.
• Willingness to work in shifts if required.

Responsibilities

• Monitor and review customer transactions for suspicious activity and compliance risks.
• Handle inquiries related to account verification and AML/KYC processes.
• Conduct risk assessments on accounts and transactions.
• Assist in investigating and escalating fraud cases or policy violations.
• Collaborate with Legal, Risk, Operations to ensure regulatory compliance.
• Maintain documentation of compliance cases and interactions.
• Stay updated on crypto compliance trends and best practices.
• Provide customer support in English and Chinese for compliance matters.
• Assist in developing and improving internal compliance processes and training.
• Support audits and regulatory inquiries with necessary documents.

Skills

Attention to detail

Problem solving

Communication skills

Customer-focused

Analytical thinking

Education

Diploma or above

Tools

CRM systems

Chainalysis

Job description

Bitget Limited in Kuala Lumpur seeks a Diploma or above holder to join its risk and compliance team in a fast-growing crypto environment. You will monitor transactions, perform KYC/AML reviews, and help ensure regulatory compliance.

The role covers risk assessments, investigations of suspicious activity, collaboration with Legal, Risk and Operations, and documentation while supporting English and Chinese customer communications.