Customer Service Specialist- Native Japanese and Taiwanese

Mango Global Technologies; Cyberjaya; On-site; MYR 45,000 - 73,000; Full time

Job summary

Mango Global Technologies in Malaysia is seeking a Customer Service Specialist who is fluent in native Japanese and Taiwanese to handle inquiries via phone, email, or chat, and to provide accurate information while resolving issues.

You will maintain customer records, follow up on unresolved cases, and coordinate with other teams to ensure timely resolutions, while delivering professional and efficient service that meets quality targets.

Qualifications

• Minimum 6 months of customer service experience.
• Strong communication and problem-solving skills.
• Customer-focused, detail-oriented, and team player.

Responsibilities

• Handle customer enquiries via phone, email, or chat.
• Provide accurate information and resolve customer complaints or service-related issues.
• Assist customers with account enquiries, requests, and troubleshooting.
• Follow up on unresolved cases and coordinate with relevant teams to ensure timely resolution.
• Maintain accurate customer records and document interactions in the system.
• Ensure customer satisfaction by delivering professional and efficient service.
• Meet customer service quality standards and performance targets.

Skills

Communication

Problem-solving

Customer handling

Job description

Customer Service Specialist- Native Japanese and Taiwanese

Handle customer enquiries via phone, email, or chat.

Provide accurate information and resolve customer complaints or service-related issues.

Assist customers with account enquiries, requests, and troubleshooting.

Follow up on unresolved cases and coordinate with relevant teams to ensure timely resolution.

Maintain accurate customer records and document interactions in the system.

Ensure customer satisfaction by delivering professional and efficient service.

Meet customer service quality standards and performance targets.

Requirements:

Minimum 6 months of relevant customer service experience.

Strong communication, problem-solving, and customer-handling skills.

Customer-focused, detail-oriented, and able to work effectively in a team.