Customer Service Specialist

Dr Clear Aligners; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

A dental treatment provider in Kuala Lumpur seeks a Customer Service Specialist to ensure a positive experience for patients. You will respond to inquiries, assist with orthodontics treatment, and manage appointments through various channels. The role requires good communication skills and the ability to work in a multi-cultural environment. Ideal candidates should have at least 1 year of relevant experience and a positive attitude towards customer interaction.

Qualifications

• Minimum 1 year of related working experience.
• Ability to work with people of all levels.

Responsibilities

• Respond to inquiries and resolve customer issues.
• Guide customers through orthodontics treatment services.
• Engage with customers via phone, email, and chat.
• Handle walk-in and real-time enquiries.
• Book, reschedule, and confirm clinic appointments.
• Follow up with patients after dental procedures.

Skills

Good verbal communication skills

Good written communication skills

Ability to work in a multi-cultural environment

Positive attitude

Sense of urgency

Flexibility and adaptability

Job description

As a Customer Service Specialist, you will play a crucial role in ensuring a positive experience for our customers by providing timely and effective support throughout their journey. Your primary responsibility will be to respond to inquiries, resolve issues, and guide customers through our orthodontics treatment services. You will engage with customers via phone, email, and chat, understanding their needs and providing accurate information to help them make informed decisions.

Handle walk-in, WhatsApp, calls, and real‑time enquiries.

Book, reschedule, and confirm all clinic appointments.

Receive 1st batch aligners from HQ and hand to patient.

Maintain clinic spreadsheet and attendance updates.

Follow up patients’ following dental procedures (e.g., extraction, filling, scaling) based on CRM records and ensure appointments are booked and completed.

Gather complaint information and escalate to backend.

Job Requirements

• Good verbal and written communication skills
• Minimum 1 year of related working experience
• Able to work in a multi-cultural environment and with people of all levels
• Meticulous and possess positive attitude
• Good sense of urgency
• Flexible and adaptable

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.