O2C Operations & Customer Experience Specialist

Linergy Power Sdn Bhd; Kuala Lumpur; On-site; MYR 72,000 - 110,000; Full time

Job summary

Linergy Power Sdn Bhd is seeking an experienced Customer Service Specialist to manage end-to-end Order-to-Cash (O2C) processes. You will work closely with customers and internal teams to ensure accurate order processing, timely delivery, and effective payment follow-up.

The role requires a Bachelor’s degree in Business Administration, Supply Chain, Sales or Finance, at least five years of related experience, fluency in Chinese and English, and proficiency with SAP and Excel.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, Sales, or Finance.
• Minimum 5 years of relevant customer service/order management experience.
• Fluent in Chinese and English with strong written and verbal communication.
• Experience in SAP and MS Office, especially Excel.

Responsibilities

• Manage end-to-end Order-to-Cash process from order receipt to payment follow-up.
• Coordinate with Sales, Supply Chain, Logistics, Warehouse and Finance to ensure timely delivery.
• Monitor shipments, resolve delays, and handle after-sales inquiries.
• Support credit control, AR, and risk assessment before order release.
• Maintain records and provide performance updates to relevant teams.

Skills

Customer service

Order management

Stakeholder management

Problem-solving

Education

Bachelor's degree in Business Administration, Supply Chain, Sales, Finance

Tools

SAP

Excel

Job description

Linergy Power Sdn Bhd is seeking an experienced Customer Service Specialist to manage end-to-end Order-to-Cash (O2C) processes. You will work closely with customers and internal teams to ensure accurate order processing, timely delivery, and effective payment follow-up.

The role requires a Bachelor’s degree in Business Administration, Supply Chain, Sales or Finance, at least five years of related experience, fluency in Chinese and English, and proficiency with SAP and Excel.