Customer Service Specialist

Creative Stationery; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local business in Johor is seeking a Customer Service Representative to manage customer inquiries and foster satisfaction. Responsibilities include answering calls, handling complaints, and maintaining transaction records. Candidates should possess at least a SPM qualification, with preference for higher certifications, along with basic computer skills and proficiency in Microsoft Office. The role requires strong communication skills in both Bahasa Malaysia and English, alongside good interpersonal abilities. High motivation and autonomy are expected for this rewarding position.

Qualifications

• Candidate must possess at least a SPM.
• Candidates with higher qualifications (Diploma/Degree) will be looked upon preferably.
• Basic computer skills are required.

Responsibilities

• Answer customer calls and provide accurate information.
• Maintain records of transactions and interactions.
• Handle customer complaints effectively.
• Ensure maximum customer satisfaction.

Skills

Fluent in Bahasa Malaysia

Fluent in English

Interpersonal skills

Communication skills

Conflict resolution techniques

Education

SPM or higher qualification (Diploma/Degree preferred)

Tools

Microsoft Office Suite

Job description

Responsibilities

• Answering customers’ calls and provide accurate information about products and services, taking input of issues and company redressal thereof
• Maintaining records of transactions and interactions
• Handling complaints from customers
• Identify and resolve customer’s problems and complaints by selection the best solution
• Ensure the maximum of customer satisfaction
• Needs to handle the proposal for customers
• Ensure the outstanding orders will be followed-up
• Responsible for implementing and maintaining image standards and expectations as directed by CEO
• Assist in the preparation of other processes as and when assigned/required by the Supervisor

Qualifications and Education Requirements

• Candidate must possess a least a SPM
• Candidates with higher qualifications (Diploma/Degree) will be looked upon preferably.
• Basic computer skills
• Proficient in Microsoft Office Suite

Preferred Skills

• Able to communicate fluently in Bahasa Malaysia and English
• Good inter‑personal and communication skills, able to work multi‑task, meet tight deadline and independent.
• Knowledge of customer service practices
• Experience in mediation and conflict resolution techniques
• Exceptional verbal, written and presentation skills

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