Customer Service Representative (Penang Office)

Weikeng Technology Pte Ltd; Seberang Perai; On-site; MYR 28,000 - 45,000; Full time

Job summary

Weikeng Technology Pte Ltd in Malaysia is seeking a detail-oriented Logistics Administrative Clerk to coordinate with customers on shipment instructions and documentation, and to perform daily data entry.

You will respond to order-status inquiries, manage backlog, generate sales orders with full details, and handle supplier/customer emails, with a 5-day work week and immediate availability encouraged.

Qualifications

• Minimum secondary education (Form 5 / STPM) or diploma.
• Proficient in MS Office (Excel/Word/PowerPoint).
• Good coordination and communication skills.
• Able to work in a fast-paced environment.
• Immediately available or on short notice.
• 5-day work week.

Responsibilities

• Coordinate with customers on shipment instructions and documentation.
• Perform daily data entry of the system.
• Respond to inquiries on order status, changes or cancellation.
• Manage backlog and ensure data is up to date.
• Review and generate sales orders with full details; communicate with customers and prepare shipping documents.
• Attend to email enquiries from suppliers/customers.
• Other ad-hoc duties as assigned.

Skills

MS Office

Data entry

Coordination

Communication

Education

Secondary School Form 5 / STPM / Diploma

Job description

• To coordinate with customers on shipment instructions, documentation requirements
• Perform daily data entry of the system
• Respond to inquiries on order status, changes or cancellation of the orders
• Manage and maintain backlog to ensure all the data and information are updated
• Review and generate sales orders with full details and communicate with the customers and preparation of shipping documents to ensure the item deliver on time
• Attend to email enquiry from suppliers/customers
• Other ad-hoc duties as assigned

Requirements

• Candidate must possess at least Secondary School Form 5, STPM Form 6/Pre-University/Diploma of any fields
• Proficient in MS Office Applications (i.e. Excel, Word, PowerPoint)
• Good co-ordination and communication skills
• Able to work in a fast-paced environment
• Able to commence work immediately or within short notice
• 5 days work week