Customer Service Representative (Cantonese Speaker)

GoGoX; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Attendance bonus

Meal allowance

Transport allowance

On-job training

Growth opportunities

No night shifts

Job summary

GoGoX is seeking a friendly Cantonese-speaking Customer Service Representative to support the Hong Kong market. You will handle customer inquiries, resolve issues, and ensure a great experience over the phone and online.

The role requires shift work and 5 days in the office on a duty roster from 7am to 12am, with 8 hours per day. Fresh graduates are encouraged to apply; prior customer service experience is a plus but not mandatory.

Qualifications

• Proficient in Cantonese, Mandarin and English.
• Fresh graduates welcome; customer service experience is an advantage but not required.
• Willingness to learn, strong communication and teamwork.

Responsibilities

• Handle queries and logistics by phone and online.
• Resolve issues with a positive attitude.
• Maintain professional customer service and great customer experience.
• Assist Team Leaders and participate in shift-based schedules.
• Work 5 days in office on a rotation.

Skills

Cantonese

Mandarin

English

Education

SPM or Diploma

Job description

Location: Megan Avenue 2 (Nearby MRT/ LRT)

Working Arrangement: 5 days in office (Duty Roster between 7am to 12am, with 8 working hours per day)

We’re looking for a friendly Cantonese speaking Customer Service Representative to join our team and support the Hong Kong market. You’ll help customers by answering inquiries, resolving issues, and making sure they have a great experience, both over the phone and online. Shift work is required, and fresh graduates are encouraged to apply, we value a positive attitude and a willingness to learn. If you have more experience, we’d be happy to consider you for a senior role.

What You Will Deliver

• Handle customer queries and logistics arrangements via phone and online platforms.
• Resolve customer concerns and complaints with a positive and helpful attitude.
• Maintain professional customer service, creating a great experience for customers.
• Assist Team Leaders in senior positions.
• Participate in shift-based work schedules.

Who You Are

• Proficient in spoken and written Cantonese , Mandarin, and English.
• Minimum of SPM or Diploma.
• Fresh graduates are welcome to apply; prior customer service experience is an advantage but not required.
• Strong communication skills, problem-solving ability, and attention to detail.
• A positive attitude, eagerness to learn, and strong teamwork skills.

What we offer

• Competitive salary package with attractive attendance bonus & other incentive bonus.
• Fixed allowances including meal and transport.
• On-job training.
• A company promotes learning, continuous improvement, and personal growth.
• Rotational Shifts (Morning and Noon) — No Midnight or Overnight Shifts.

Job summary

We’re seeking enthusiastic Customer Service Representatives to join our team!
Key selling points

• Opportunities for Growth
• Supportive Environment
• Medical Insurance