Customer Service Representative (8-Month Contract)

Private Advertiser; Kuala Lumpur; On-site; MYR 39,000 - 56,000; Full time

Job summary

Private Advertiser is seeking a Customer Service Representative for an 8-month contract in Kuala Lumpur, Bangsar South. You will handle inquiries via phone, email, and walk-ins, process orders and applications, and resolve issues while building lasting customer relationships.

The role requires English, Bahasa and Mandarin proficiency and a customer-first mindset, with on-site hours and alternate Saturdays from home. Work-life includes Monday to Friday, 11:00 a.m.

Qualifications

• 2+ years of customer service experience.
• Fluent in English; Bahasa and Mandarin proficiency required to support Mandarin-speaking customers.
• Strong interpersonal and problem-solving skills with a customer-focused mindset.
• Able to remain composed in a fast-paced environment.
• Good multitasking, time management and organizational skills.

Responsibilities

• Respond professionally to customer inquiries via phone, email, walk-in and other channels.
• Follow up on customer requests, concerns and service-related matters.
• Process orders, applications and refund requests accurately.
• Explain company policies, products and services clearly.
• Build positive customer relationships through active listening and problem-solving.
• Assist customers with online platforms, mobile apps and basic technical inquiries.
• Recommend appropriate products or solutions based on customer needs.
• Escalate complex or unresolved matters when required.
• Work towards agreed customer service and call centre performance standards.
• Maintain up-to-date knowledge of products and company updates.

Skills

English

Bahasa

Mandarin

Customer service

Communication

Job description

Customer Service Representative (8-Month Contract)

We are looking for a customer-focused professional to join an established international organization as a Customer Service Representative under 8-Month Contract, tentatively from Dec 2026 until July 2027.

Based in Bangsar South, KL, this role supports customers across Malaysia and Singapore and is responsible for delivering a consistently high-quality service experience. The successful candidate will handle customer enquiries, process orders and applications, resolve concerns, provide product and service information, and build positive long-term customer relationships.

What You Will Do

Respond professionally to customer enquiries through phone, email, walk-in and other communication channels.

Follow up on customer requests, concerns and service-related matters.

Process orders, applications and refund requests accurately and in accordance with established procedures.

Explain company policies, procedures, products and services clearly.

Build positive customer relationships through active listening and effective problem-solving.

Assist customers with online platforms, mobile applications and basic technical enquiries.

Recommend appropriate products or solutions based on customer needs.

Escalate complex or unresolved matters when required.

Work towards agreed customer service and call centre performance standards.

Maintain up-to-date knowledge of products, services and company updates.

Maintain confidentiality and comply with internal policies and data protection requirements.

What We Are Looking For

Preferably 2+ years of customer service experience.

Strong verbal and written communication skills in English, Bahasa and Mandarin, with Mandarin proficiency required to support a customer base that regularly communicates in Mandarin.

Strong interpersonal and problem-solving skills with a customer-focused mindset.

Able to remain composed and professional in a fast-paced environment.

Good multitasking, time management and organizational skills.

Comfortable using computer systems, online platforms and order-processing or CRM systems.

Able to work independently while collaborating effectively within a team.

Working Arrangement

Location: Kuala Lumpur, Bangsar South
Working hours: Monday to Friday, 11:00 a.m. to 8:00 p.m., on-site
Alternate Saturdays: 10:00 a.m. to 2:00 p.m., work from home