Customer Service Executive

Bubble Gum X; Selangor; On-site; MYR 22,000 - 33,000; Full time

Job summary

Jora Malaysia is seeking a Customer Service Executive to be the primary contact for clients across hair removal and lash services. You will deliver exceptional service, handle inquiries, schedule appointments, and promote services and products in person and online.

You will greet clients, respond promptly to questions about pricing and packages, upsell where appropriate, maintain accurate records, process payments via the XLABS POS system, and protect client data according to privacy policies.

Qualifications

• Experience delivering high-quality customer service in service industry.
• Ability to upsell services and products.
• Strong communication and problem-solving skills.
• Familiarity with data privacy policies and compliance.
• Professional appearance and demeanor.

Responsibilities

• Greet clients warmly and professionally upon arrival and through online channels.
• Respond promptly and courteously to client inquiries about services, pricing, packages, and promotions.
• Address client concerns, feedback, and complaints with empathy and professionalism.
• Build rapport and maintain positive relationships to encourage repeat business.
• Develop understanding of all services offered (e.g., waxing, laser).
• Provide accurate advice on suitable services based on needs and skin type.
• Promote and upsell relevant services and products to enhance experience and sales.
• Manage appointment bookings, cancellations, and rescheduling using the scheduling system.

Skills

Customer service

Communication

Scheduling

POS systems

Data privacy

Tools

XLABS POS

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Customer Service Executive is the primary point of contact for clients of our hair removal and lash services business. You will be responsible for providing exceptional customer service, managing client inquiries, scheduling appointments, promoting services and products, and ensuring a positive and welcoming experience for all customers, both in person and through online channels.

Key responsibilities

Greet clients warmly and professionally upon arrival and through online communication channels (e.g., phone, WhatsApp, email, social media)

Respond promptly and courteously to client inquiries about hair removal and lash services, pricing, packages, and promotions

Address client concerns, feedback, and complaints with empathy and professionalism, striving for satisfactory resolutions

Build rapport and maintain positive relationships with clients to encourage repeat business and loyalty

Develop and maintain a thorough understanding of all hair removal and lash services offered by the company (e.g., waxing, laser)

Provide accurate and informative advice to clients on suitable services based on their needs and skin type

Promote and upsell relevant services, packages, and retail products to enhance the client experience and achieve sales targets

Manage appointment bookings, cancellations, and rescheduling efficiently and accurately using the Company's scheduling system

Process client payments accurately and efficiently using the XLABS (POS) system

Maintain accurate and up-to-date client records, including contact information, service history, preferences, and any relevant notes

About you

Thorough understanding of all hair removal and lash services offered by the company

Ability to provide accurate and informative advice to clients on suitable services based on their needs and skin type

Proficiency with appointment scheduling systems

Experience processing payments using POS systems

Knowledge of data privacy policies and compliance requirements

Professional appearance and demeanor reflecting the brand image

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