Customer Service Executive

TalentConsult; Shah Alam; On-site; MYR 46,000 - 55,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

SOCSO

EPF

Medical Insurance

Training Provided

Allowance Provided

Overtime Pay

5 Working Days

Job summary

Jora Malaysia is seeking a Mandarin Customer Service Executive to support customers from Canada through calls, emails, and chats, solving problems and making a real difference every day.

If you love helping people, learning new things, and building an international career, this role is for you!

Qualifications

• English B2 & able to read Traditional Mandarin to effectively communicate with Mandarin-speaking clients.
• Minimum requirement: SPM without absence (No SPM Cert required, slip is acceptable).
• Customer-focused mindset with the ability to remain calm and professional under pressure
• High level of accuracy and strong attention to detail

Responsibilities

• Handle customer enquiries and service requests via phone, email, and live chat
• Support hotel bookings, reschedule, cancellations and so on
• Assist with delays, cancellations, refunds, and enquiries
• Deliver professional, calm, and empathetic customer service
• Record, track, and resolve cases accurately
• Adhere to workflows, system procedures, and SLA requirements

Skills

English B2

Mandarin reading

Education

SPM without absence

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Step into the world as a Mandarin Customer Service Executive! Support customers from Canada through calls, emails, and chats, solving problems and making a real difference every day.

If you love helping people, learning new things, and building an international career, this role is for you!

KPI RM300

Night Shift RM400

Job Requirements

English B2 & able to read Traditional Mandarin to effectively communicate with Mandarin-speaking clients.

Minimum requirement: SPM without absence (No SPM Cert required, slip is acceptable)

Customer-focused mindset with the ability to remain calm and professional under pressure

High level of accuracy and strong attention to detail

Requirement

Step into the world as a Mandarin Customer Service Executive! Support customers from Canada through calls, emails, and chats, solving problems and making a real difference every day.

If you love helping people, learning new things, and building an international career, this role is for you!

Location: Subang Jaya
Working Hours: 5 days per week, 9 hours per day (Shift every 2 months)

Salary:

Basic RM4500 (Mandarin)

KPI RM300

Night Shift RM400

Job Requirements

• English B2 & able to read Traditional Mandarin to effectively communicate with Mandarin-speaking clients.
• Minimum requirement: SPM without absence (No SPM Cert required, slip is acceptable)
• Customer-focused mindset with the ability to remain calm and professional under pressure
• High level of accuracy and strong attention to detail

Responsibility

• Handle customer enquiries and service requests via phone, email, and live chat
• Support hotel bookings, reschedule, cancellations and so on
• Assist with delays, cancellations, refunds, and enquiries
• Deliver professional, calm, and empathetic customer service
• Record, track, and resolve cases accurately
• Adhere to workflows, system procedures, and SLA requirements

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• Medical Insurance
• Training Provided
• Allowance Provided
• Overtime Pay
• 5 Working Days