Customer Service Executive

Genesis Millennium Falcon; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Genesis Millennium Falcon is seeking a Customer Service Specialist in Malaysia to handle inbound inquiries via hotline and support channels, conduct outbound follow-ups for customer cases and service feedback, and help ensure timely issue resolution.

The role requires a Diploma or Bachelor’s degree, 1–3 years in customer service, good communication and interpersonal skills, a customer-oriented attitude, basic Microsoft Office, and the ability to communicate in English and Bahasa Malaysia.

Qualifications

• Diploma or Bachelor’s degree in any field.
• 1–3 years in customer service / call center / hotline support.
• Good communication and interpersonal skills.
• Customer-oriented with a positive attitude.
• Able to handle inquiries and complaints professionally.
• Basic Microsoft Office skills.
• Ability to communicate in English and Bahasa Malaysia.

Responsibilities

• Handle inbound customer inquiries via hotline and support channels
• Conduct outbound follow-up calls for customer cases and service feedback
• Support dealer CSAT (Customer Satisfaction) related activities
• Assist in resolving customer complaints and service-related issues
• Coordinate with internal teams to ensure timely issue resolution
• Update and maintain customer records in the system
• Support daily hotline and AICC operations

Skills

Customer service

Communication skills

Interpersonal skills

Positive attitude

English Bahasa Malaysia

Education

Diploma or Bachelor's Degree in any field

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Position Title: Customer Service Specialist

Office Location is accessible by MRT Batu 11 Cheras

About the role

Handle inbound customer inquiries via hotline and support channels, conduct outbound follow-up calls for customer cases and service feedback, and support dealer CSAT (Customer Satisfaction) related activities. You will assist in resolving customer complaints and service-related issues, coordinate with internal teams to ensure timely issue resolution, update and maintain customer records in the system, and support daily hotline and AICC operations.

Key responsibilities

• Handle inbound customer inquiries via hotline and support channels
• Conduct outbound follow-up calls for customer cases and service feedback
• Support dealer CSAT (Customer Satisfaction) related activities
• Assist in resolving customer complaints and service-related issues
• Coordinate with internal teams to ensure timely issue resolution
• Update and maintain customer records in the system
• Support daily hotline and AICC operations

About you

• Diploma or Bachelor's Degree in any field
• 1–3 years of customer service / call center / hotline support experience
• Good communication and interpersonal skills
• Customer-oriented with a positive attitude
• Able to handle customer inquiries and complaints professionally
• Basic Microsoft Office skills
• Ability to communicate in English and Bahasa Malaysia