Customer Service – Remote | Cantonese or Mandarin at Expansion International Group Limited

Expansion International Group Limited; Malaysia; Remote; MYR 56,000 - 78,000; Full time

Benefits offered by this job

Paid Time Off

Work From Home

Training & Development

Equipment provided

Pay: RM5,000.00 - RM7,000.00 per month

Benefits: Professional development

Job summary

Expansion International Group Limited is seeking professionals for a fully remote Medical Interpreting role focused on Cantonese or Mandarin. The program connects healthcare professionals with patients and provides full training; previous interpreting experience is a bonus but not required.

Ideal candidates are based in the Philippines or Malaysia, comfortable with video sessions, and able to work night hours aligned with US Eastern Time.

Qualifications

• Fluent, professional verbal ability in English and Cantonese.
• Understanding of medical interpreting basics (informal experience acceptable).
• Ability to accurately interpret medical information between languages.

Responsibilities

• Provide accurate video interpreting between English and Cantonese.
• Maintain confidentiality and comply with healthcare privacy requirements.
• Follow interpreter ethics and company procedures.
• Adapt to evolving technology and workflow requirements.
• Participate in training and quality activities.
• Maintain professional conduct before, during, and after sessions.
• Record and report relevant session information as needed.
• Support a remote interpretation service with a customer-focused mindset.

Skills

Cantonese fluency

English fluency

Video conferencing

Reliability

Tools

Video conferencing tools

Job description

Apply for Customer Service - Remote | Cantonese or Mandarin at Expansion International Group Limited

About the Opportunity

Expansion International is partnering with our client, a healthcare interpreting and language services provider, to build out a team of Medical Video Remote Interpreters across multiple languages, including Cantonese. This is a newly scaling programme, so we are recruiting a number of interpreters as our client grows its remote interpreting capacity across the US healthcare system. The role sits fully remote and connects healthcare professionals with patients who are more comfortable communicating in a language other than English, primarily through video, with occasional over-the-phone sessions. This is a genuine route into a career in medical interpreting. Full training is provided, and previous professional interpreting experience is a bonus rather than a requirement, provided you can demonstrate strong bilingual fluency and a real understanding of what interpreting involves. This is an excellent opportunity for candidates with backgrounds in customer service, call centres, BPO, hospitality, healthcare support, or other client-facing roles who are interested in developing a career in medical interpreting.

Key Responsibilities

• Provide accurate, complete, and respectful video interpreting between English and Cantonese, with occasional over-the-phone sessions.
• Facilitate communication faithfully, without adding, omitting, or altering the speakers’ meaning.
• Follow professional interpreter ethics, standards of practice, and company procedures.
• Maintain confidentiality and comply with applicable healthcare privacy requirements.
• Demonstrate cultural responsiveness and respect for differing backgrounds, communication styles, and patient preferences.
• Maintain professional conduct before, during, and after each session, and use sound judgement around interpreter role boundaries.
• Adapt to evolving technology, workflows, and service requirements.
• Take part in required training, coaching, and quality related activities.

Requirements

• Fluent, professional level verbal communication in both English and Cantonese.
• A genuine understanding of what medical interpreting involves. This can come from informal experience, such as interpreting for family members, rather than formal employment.
• Ability to interpret medical information accurately and completely in both languages.
• Willingness to complete a medical interpreting proficiency assessment as part of the selection process.
• Cultural responsiveness and comfort working within the US healthcare context.
• Strong professional reliability and sound judgement, with a customer service mindset.
• Comfort working with video conferencing platforms and adapting to new remote technology.
• Able to pass background and drug screening.
• A dedicated home workspace reserved for this role: a private, distraction-free room with a door that locks, where no one else can see your screen while you work, and wired high speed internet (no Wi-Fi, hotspot, satellite, or DSL).
• This is not a typical work-from-anywhere remote role, given the confidential nature of the sessions.
• Comfortable being on camera for the majority of each shift.
• Based in the Philippines and Malaysia, available to work remotely.
• Please note this role will require working night shift hours, aligned with US Eastern Time (ET); exact schedule to be confirmed.

Nice to Have

• Previous medical interpreting experience in a hospital, clinic, or healthcare setting.
• Formal medical interpreter training, or a related certificate or degree.
• National medical interpreter certification (for example CCHI or NBCMI), where available for the language.
• Experience interpreting over video or telephone platforms.
• Working knowledge of medical terminology in English and Cantonese.

We’re Looking For Someone Who Is eager to learn and grow into a professional interpreting career, not just apply existing experience. Stays calm, composed, and professional under pressure, including in sensitive or emotional conversations. Takes feedback well and acts on it. Presents a professional, camera-ready image and shows up reliably for scheduled sessions. Has a genuine respect for patient confidentiality and dignity.

Preferred Background

• Healthcare or clinical support roles.
• Customer service, call centre, or BPO environments with a high standard of professionalism.
• Language services, translation, or interpreting, whether formal or informal.

Benefits

• Paid Time Off
• Work From Home
• Training & Development
• Equipment provided
• Pay: RM5,000.00 - RM7,000.00 per month
• Benefits: Professional development
• Work from home

Work Location: Remote