Customer Service & Order Fulfillment Specialist

Arrow Electronics; Tasek Gelugor; On-site; MYR 44,640 - 89,280; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Year-end bonus

Performance Bonus

5-Day Work Week

Growth Opportunities

Job summary

Arrow Electronics in Penang, Malaysia seeks a Customer Service Officer to provide expert internal and external service and sales support to the Inside Sales Team and customers.

You will handle the order-to-invoice process, support the sales team with direct customer contact within planned demand and QA processes, and coordinate reports with Infosys. You will assist with quotes, contract pricing, and ensure timely, accurate documentation and actions.

Qualifications

• Typically requires a 2 year degree and 2–4 years of experience or High school graduate with equivalent related experience.
• No specific tools listed in job description.

Responsibilities

• Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
• Responsible for the Order to Invoice Process including order entry, maintenance, and pricing for contract pricing.
• Support sales with direct customer contact within Planned Demand and Quality assurance processes, including reports coordination and escalation.
• Assist Inside Sales with Quote to Order objectives, including loading quotes and coordinating contract signature with legal.

Skills

Customer service

Sales support

Order processing

Discrepancy resolution

NCNR setup

RMA processing

Contract pricing

Document management

Internal communication

Education

Associate degree or equivalent

Job description

Arrow Electronics in Penang, Malaysia seeks a Customer Service Officer to provide expert internal and external service and sales support to the Inside Sales Team and customers.

You will handle the order-to-invoice process, support the sales team with direct customer contact within planned demand and QA processes, and coordinate reports with Infosys. You will assist with quotes, contract pricing, and ensure timely, accurate documentation and actions.