Customer Service & Order Excellence Specialist

Arrow; Penang; On-site; MYR 30,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Year-end bonus

Performance Bonus

5-Day Work Week

Growth Opportunities

Job summary

Arrow Electronics, Inc. in Penang seeks a Customer Service Officer to provide expert internal and external customer service and sales support to the Inside Sales Team and customer engagements. You will manage the Order to Invoice process and support contract pricing, while coordinating forecasts and reports with the team.

This role offers exposure to quality assurance processes, RMA handling, and collaboration with legal for contract signatures, with a focus on growth opportunities within Arrow.

Qualifications

• Typically requires a 2 year degree and 2–4 years of experience or high school graduate with equivalent related experience.
• Experience handling complex discrepancies and interfacing with customers.
• Knowledge of order to invoice processes and contract pricing.

Responsibilities

• Provide expert internal and external customer service and sales support to the Inside Sales Team and customer engagements.
• Manage Order to Invoice processes, including order entry, pricing and contract terms.
• Coordinate forecasts, reports, and escalations; support RMA, CS and contract actions.
• Assist with quote-to-order activities, loading SDT quotes and coordinating contract signatures.

Skills

Customer service

Sales support

Order management

Quality assurance

Education

2 year degree

Tools

Infosys

MyArrow

SIMS

Job description

Arrow Electronics, Inc. in Penang seeks a Customer Service Officer to provide expert internal and external customer service and sales support to the Inside Sales Team and customer engagements. You will manage the Order to Invoice process and support contract pricing, while coordinating forecasts and reports with the team.

This role offers exposure to quality assurance processes, RMA handling, and collaboration with legal for contract signatures, with a focus on growth opportunities within Arrow.