Customer Service - Order Fulfillment

Atlas Copco Group; Kuala Lumpur; On-site; MYR 48,000 - 76,000; Full time

Job summary

Atlas Copco Group in Shah Alam, Malaysia is seeking a Supply Chain professional to manage Order to Cash, Pick to Ship and Purchase to Pay workflows, ensuring accurate processes and timely delivery. You will coordinate with sales, warehouse, and transport teams to maintain OTIF performance.

The role emphasizes data-driven decision making using digital tools like Power BI and ERP systems, with a focus on cost control and trade compliance. On-site role with opportunities for growth.

Qualifications

• University degree in Supply Chain / Business Administration or similar.
• 2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
• High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms.
• Marine Cargo Claims and Insurance.
• Computer literate with intermediate Excel skills.
• High level of communication and organisational skills.
• Exposure to ERP would be desirable.

Responsibilities

• Perform daily operation covering order processing, purchasing, invoicing and distribution.
• Monitor stock aging and communicate to Sales Team.
• Check and ensure the accuracy of import and export declaration.
• Apply and use digital platforms to track and trace orders and delivery status.
• Negotiate and review local transport, purchase cost.
• Provide Power BI reports to follow up on OR & OI performance.
• Ensure stock accuracy with warehouse team.

Skills

Communication skills

Organisational skills

ERP systems

Education

University degree in Supply Chain / Business Administration or similar

Tools

Excel

ERP systems

Job description

In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization.

Your day-to-day

Process Efficiency:

• Perform daily operation covering order processing, purchasing, invoicing and distribution.
• Handle stock replenishment routines for parts / equipment
• Monitor stock aging and communicate to Sales Team
• Work closely with customer, sales team, warehouse and transporter to ensure on time in full (OTIF) delivery.
• Ensure local purchases are being perform as per prokura and according to procedures.
• Work closely with warehouse team to ensure stock accuracy
• Provide Order Receive (OR), delivery status and Order invoice (OI) transparency
• Responsible to carry out duties as per inventory year cycle program

Cost Control:

• Negotiate and review local transport, purchase cost
• Negotiate and review third party warehousing cost
• Verify supplier invoices and ensure that the cost is being captured correctly to division / FAM code / others references
• Apply and use digital platforms to track and trace orders and delivery status.
• Utilize Power BI (PBI) reports to follow up on tasks that enhance OR & OI performance,
• Shorten purchase-to-supply lead times, improve cost efficiency, increase master data accuracy, reduce net transport cost variances, and ensure on-time delivery.
• Work closely with service providers to identify opportunities for digital connectivity that improve delivery performance and vendor management

Trade compliance:

• Check and ensure the accuracy of import and export declaration.
• Always alert of local trade rules changes.
• Work closely with Atlas Copco legal entity to ensure that the relevant documents are kept for audit purposes according to local rules and regulation.
• Attend to internal / external audit.

Master Data Maintenance:

• Constantly check and ensure master data accuracy (PGC, GAC, TP, division, active code, factory code, etc)
• Constantly review transfer price and standard cost accuracy inclusive of LCF

Mission

In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization.

Your day-to-day

Process Efficiency:

• Perform daily operation covering order processing, purchasing, invoicing and distribution.
• Handle stock replenishment routines for parts / equipment
• Monitor stock aging and communicate to Sales Team
• Work closely with customer, sales team, warehouse and transporter to ensure on time in full (OTIF) delivery.
• Ensure local purchases are being perform as per prokura and according to procedures.
• Work closely with warehouse team to ensure stock accuracy
• Provide Order Receive (OR), delivery status and Order invoice (OI) transparency
• Responsible to carry out duties as per inventory year cycle program

Cost Control:

• Negotiate and review local transport, purchase cost
• Negotiate and review third party warehousing cost
• Verify supplier invoices and ensure that the cost is being captured correctly to division / FAM code / others references

Digitalization / Automation:

• Apply and use digital platforms to track and trace orders and delivery status.
• Utilize Power BI (PBI) reports to follow up on tasks that enhance OR & OI performance,
• Shorten purchase-to-supply lead times, improve cost efficiency, increase master data accuracy, reduce net transport cost variances, and ensure on-time delivery.
• Work closely with service providers to identify opportunities for digital connectivity that improve delivery performance and vendor management

Trade compliance:

• Check and ensure the accuracy of import and export declaration.
• Always alert of local trade rules changes.
• Work closely with Atlas Copco legal entity to ensure that the relevant documents are kept for audit purposes according to local rules and regulation.
• Attend to internal / external audit.

Master Data Maintenance:

• Constantly check and ensure master data accuracy (PGC, GAC, TP, division, active code, factory code, etc)
• Constantly review transfer price and standard cost accuracy inclusive of LCF

Your skills and experience

• University degree in Supply Chain / Business Administration or similar academic background.
• 2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
• High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
• Marine Cargo Claims and Insurance
• Computer literate with intermediate excel skills
• High level of communication and organisational skills.
• Exposure to ERP would be desirable.

Your location

Onsite: Shah Alam, Malaysia

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

• Functional Area: Supply Chain/Logistics
• Location: Malaysia
• On-site/remote: Sur place