Customer Service Operations Lead

Merison; Pahang; On-site; MYR 56,000 - 89,000; Full time

Job summary

Merison is seeking an experienced Assistant Manager – Customer Service Operations to oversee daily activities of the Customer Service team in Malaysia. You will ensure accurate order processing, invoicing, credit notes, and returns while coordinating with Finance, Sales, Warehouse, and customers.

The role requires a Diploma/Degree in Business Administration, Sales & Marketing, or related field and at least 3 years of supervisory experience.

Qualifications

• Diploma or degree in business admin, sales & marketing or related field.
• Minimum 3 years of relevant experience with supervisory or team management.
• Experience in FMCG, F&B, marketing, or related industries preferred.
• Experience in order processing, invoicing, credit notes, returns, and customer/sales coordination.
• Strong leadership, communication and problem-solving skills.
• Good attention to detail and ability to manage multiple tasks under tight deadlines.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Supervise and monitor the daily work of the Customer Service team.
• Ensure orders are processed accurately and within the required timeline.
• Monitor invoicing, e-invoicing, Credit Notes, and return processing.
• Coordinate with Finance, Sales, Warehouse, and customers.
• Review promotions and pricing information to ensure accuracy.
• Monitor order fulfilment and return-related reports.
• Follow up on pending orders, invoices, Credit Notes, and return notes.
• Ensure proper documentation and records are maintained.
• Monitor team performance and provide guidance as needed.
• Identify operational issues and coordinate with relevant departments to resolve them.
• Prepare regular reports and updates for management.
• Review processes and recommend improvements to reduce errors.

Skills

Leadership

Communication

Problem solving

Attention to detail

Multitasking

Deadline-driven

Excel

Education

Diploma/Degree in Business Administration, Sales & Marketing, or related field

Tools

Microsoft Excel

Job description

Merison is seeking an experienced Assistant Manager – Customer Service Operations to oversee daily activities of the Customer Service team in Malaysia. You will ensure accurate order processing, invoicing, credit notes, and returns while coordinating with Finance, Sales, Warehouse, and customers.

The role requires a Diploma/Degree in Business Administration, Sales & Marketing, or related field and at least 3 years of supervisory experience.