Customer Service & Operations Executive

VERVE DIGITAL SERVICES SDN. BHD.; Kuala Lumpur; On-site; MYR 42,000 - 54,000; Full time

Benefits offered by this job

Annual leave

Medical leave

Statutory benefits (EPF, SOCSO & EIS)

Career growth and training

Job summary

Verve Digital Services is seeking an Operations/Customer Service professional in Kuala Lumpur to handle client inquiries and disputes, and provide timely transactional support. You will operate settlement systems, coordinate with external institutions, and escalate issues to resolution.

The role requires 2+ years in Customer Service or Operations, Mandarin proficiency, and familiarity with Excel. A background in Finance, Economics, or Accounting is preferred.

Qualifications

• 2+ years in Customer Service or Operations.
• Mandarin proficiency required for client communication.
• Familiarity with Excel and data handling.
• Finance/Economics/Accounting background preferred.

Responsibilities

• Handle client inquiries and disputes via online channels.
• Operate internal settlement systems and processing of transactions.
• Coordinate with external institutions; track and escalate exceptions to resolution.
• Communicate procedures and requirements clearly to clients.
• Identify operational bottlenecks and propose improvements.

Skills

Mandarin proficiency

Client communication

Problem solving

Team collaboration

Education

Finance / Economics / Accounting background

Tools

Excel

Messaging platforms

Settlement systems

Job description

Verve Digital Services is a financial services company established in 2017, committed to delivering innovative and reliable digital solutions to support the evolving needs of the financial industry.

Driven by technology and innovation, we strive to provide efficient, secure, and customer-focused services while fostering a collaborative and growth-oriented work environment. As we continue to expand, we are looking for passionate and talented individuals to join our team and grow with us.

Handle client inquiries and disputes through online channels, providing timely and professional operational support.

Operate internal settlement systems for transaction instructions, execution, reconciliation, fund transfers, and data analysis.

Coordinate transaction instructions, price inquiries, quotations, order follow-ups, and related requests with external institutions; promptly elevate and track exceptions to resolution.

Identify and resolve operational issues, escalating complex cases and following up until closure.

Communicate business procedures and requirements clearly while resolving client disputes and safeguarding company interests.

Identify operational bottlenecks and coordinate with external institutions regarding market updates, service changes, and new product information.

Perform ad hoc tasks and operational support duties as assigned.

2+ years’ experience in Customer Service or Operations; dispute/complaint handling preferred.

Finance, Economics, Accounting, or financial industry background is an advantage.

Familiar with securities settlement, data-sensitive operations, Excel, and messaging platforms.

Strong logical thinking, problem-solving, and communication skills.

Knowledge of customer service procedures and trading execution processes.

Responsible, adaptable, and able to handle peak periods, shifts, and overtime when required.

Results-driven, independent, and able to work effectively across teams.

Mandarin proficiency (reading, listening, and typing) is a MUST to effectively communicate with Mandarin-speaking clients.

Full-time position (5 working days per week).

Competitive salary package.

Performance bonus (subject to company policy and individual performance).

Annual leave, medical leave, and statutory benefits (EPF, SOCSO & EIS).

Comprehensive training and on-the-job guidance.

Career growth and advancement opportunities.

Friendly, collaborative, and positive working environment.