Customer Service Operations Associate (Night Shift)

Keysight Technologies; George Town; On-site; MYR 36,000 - 60,000; Full time

Job summary

Keysight Technologies in Penang seeks a contract‑based customer service professional to manage end‑to‑end customer experiences from order to installation. You will provide pre‑sales and post‑sales consulting and liaise with internal teams to resolve inquiries for multi‑country accounts.

Night shifts (11pm–8am) are required, with potential for conversion based on performance. Qualifications include a Bachelor’s or Master’s degree and up to 2 years of relevant experience.

Qualifications

• Bachelor’s or Master’s degree or equivalent.
• No prior experience required; may have up to 2 years’ relevant experience.
• Able to support night shift schedule: 11pm - 8am.

Responsibilities

• Provides pre‑sales and/or post‑sales consulting to benefit Keysight customers in areas such as product/service order fulfillment processes, customer service requests such as end‑to‑end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Manages and coordinates the end‑to‑end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
• Resolves customer service issues for complex, multi‑country or multi‑regional accounts.
• Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries.
• Influences changes to production and/or shipping schedules and price changes.
• May identify and follow up on business opportunities.
• May be responsible for project management of country, regional or multi‑country projects.
• Works on customer service assignments with clearly defined objectives.
• Solves problems of limited scope and complexity.

Skills

Customer service

Communication

Problem solving

Education

Bachelor’s or Master’s degree

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world‑class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award‑winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry‑first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

This role would be a contract position with possibility of conversion upon management discretion.

Responsibilities

• Provides pre‑sales and/or post‑sales consulting to benefit Keysight customers in areas such as product/service order fulfillment processes, customer service requests such as end‑to‑end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Manages and coordinates the end‑to‑end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
• Resolves customer service issues for complex, multi‑country or multi‑regional accounts.
• Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries.
• Influences changes to production and/or shipping schedules and price changes.
• May identify and follow up on business opportunities.
• May be responsible for project management of country, regional or multi‑country projects.
• Works on customer service assignments with clearly defined objectives.
• Solves problems of limited scope and complexity.

Qualifications

• Bachelors or Master Degree or University Degree or equivalent.
• No prior experience required; may have up to 2 years’ relevant experience.
• Able to support night shift schedule: 11pm - 8am

Keysight is an Equal Opportunity Employer.