Night Shift: Customer Service & Ops Associate

Keysight Technologies Malaysia Sdn. Bhd.; Penang; On-site; MYR 47,000 - 69,000; Part time

Job summary

Keysight Technologies Malaysia Sdn. Bhd. is seeking a Night Shift Customer Service Operations Associate to support end-to-end order and service processes, ensuring timely updates and smooth handoffs across departments.

This contract role offers potential conversion to permanent based on performance and business needs. The role requires coordinating with sales, logistics, and service delivery, handling customer inquiries, and maintaining service levels during the night shift in Penang.

Qualifications

• Bachelor’s or Master’s degree or equivalent.
• No prior experience required; may have up to 2 years’ relevant experience.
• Able to support night shift schedule: 11pm - 8am.

Responsibilities

• Provides pre-sales and/or post-sales consulting to benefit Keysight customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
• Resolves customer service issues for complex, multi-country or multi-regional accounts.
• Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries.
• Influences changes to production and/or shipping schedules and price changes.
• May identify and follow up on business opportunities.
• May be responsible for project management of country, regional or multi-country projects.
• Works on customer service assignments with clearly defined objectives.
• Solves problems of limited scope and complexity.

Skills

Customer service

Communication

Cross-functional coordination

Time management

Education

Bachelor's or Master's degree

Job description

Keysight Technologies Malaysia Sdn. Bhd. is seeking a Night Shift Customer Service Operations Associate to support end-to-end order and service processes, ensuring timely updates and smooth handoffs across departments.

This contract role offers potential conversion to permanent based on performance and business needs. The role requires coordinating with sales, logistics, and service delivery, handling customer inquiries, and maintaining service levels during the night shift in Penang.