Customer Service Officer Offshore (Remote)

PRISM+; Malaysia; On-site; MYR 36,000 - 39,000; Full time

Benefits offered by this job

14 days Annual Leave

1 day Birthday Leave

Statutory contributions including EPF,

SOCSO will be provided

RM800 annual flexible medical benefit

Job summary

PRISM+ in Malaysia is seeking a Customer Service Officer to deliver outstanding support in Mandarin and English, via calls, live chat, and email. You will work with multiple teams to resolve inquiries quickly, document feedback, and build positive relationships with customers.

This role emphasizes proactive service, problem solving, and empathy to maintain high brand standards and customer loyalty.

Qualifications

• Bilingual Mandarin & English required (written and spoken).
• Provide customer support via calls, live chat and email.

Responsibilities

• Assist customers by addressing inquiries, troubleshooting issues and providing timely information.
• Coordinate with internal teams to ensure requests are resolved within agreed timelines.
• Accurately document interactions and relay customer feedback for product and service improvements.

Skills

Bilingual: Mandarin & English

Job description

PRISM+ is a fast-growing Singapore-based consumer electronics brand known for its TVs, gaming monitors, air conditioners, ceiling fans, and smart home products.

As part of the PRISM+ Customer Experience team, you will play a key role in delivering exceptional support and building meaningful relationships with our customers. We are looking for individuals who are passionate about helping others, thrive in a fast-paced environment, and are committed to creating positive customer experiences.

The Customer Service Officer serves as one of the key representatives of the brand, working closely with multiple internal teams to assist customers by addressing inquiries, resolving concerns, and providing timely support across various communication channels.

This role requires strong communication skills in both Mandarin and English, including written and spoken communication, as you will be supporting customers from different markets. You will be assisting customers through calls, live chats, and emails while ensuring a professional, efficient, and customer-focused experience at every touchpoint.

In this role, you will also gather and relay valuable customer feedback to the relevant departments to help improve products, services, and the overall customer journey. Collaboration, adaptability, and teamwork are highly valued as we continue to foster a positive and supportive work culture.

We are seeking self-motivated individuals with strong communication, problem-solving, and interpersonal skills who can maintain professionalism and empathy while delivering excellent customer care. Successful candidates will gain valuable exposure and develop transferable skills that can support future career growth within the company.

Requirements

• Maintain a positive, proactive, and customer-first attitude that contributes to a healthy and collaborative team culture
• Provide customer support in both Mandarin and English through calls, live chats, and email correspondence
• Assist customers by handling inquiries, troubleshooting issues, and providing accurate information and support in a timely manner
• Coordinate with internal departments and external partners to ensure customer requests and transactions are resolved within agreed timelines
• Uphold high service quality standards aligned with the company's customer experience goals and brand values
• Accurately document customer interactions and feedback for reporting and continuous improvement purposes
• Support initiatives that enhance customer satisfaction and strengthen long-term customer loyalty to the PRISM+ brand

Benefits

• 14 days Annual Leave
• 1 day Birthday Leave
• Statutory contributions including EPF and SOCSO will be provided
• RM800 annual flexible medical benefit claimable for medical, dental, and optical expenses (pro-rated based on employment start date)
• 3200 - 3500 MYR monthly salary rate