Customer Service Officer (Cantonese Speaker)

Moomoo Inc.; Kuala Lumpur; Hybrid; MYR 33,000 - 58,000; Full time

Benefits offered by this job

Shift allowances

KPI incentive

Dental & health allowances

Public transport access

Exam sponsorship

Career development

Team building

Snacks & drinks

Multinational environment

Job summary

Moomoo is seeking a Customer Service Officer (Cantonese Speaker) in Kuala Lumpur. You will provide professional support to local and overseas clients via chat, phone, and other official channels. The role includes guiding users on registrations, deposits, withdrawals, and resolving platform issues.

Proficiency in Mandarin and Cantonese is essential, with good English. Fresh graduates are welcome and a shift allowance is provided as part of a comprehensive benefits package.

Qualifications

• Degree or above in finance, economics, business, or related field.
• Experience in customer service or contact center preferred; fresh graduates welcome.
• Proficient in Mandarin and Cantonese with good English.

Responsibilities

• Provide professional customer support to local and overseas customers via chat, phone, and other channels.
• Guide users on account registration, deposits, withdrawals, and related processes.
• Resolve software and platform issues for customers with timely guidance.
• Record, categorize, and analyze customer feedback to improve service quality.
• Meet KPIs including response rate, satisfaction, and first-contact resolution.
• Maintain accurate records of interactions and follow procedures.
• Handle ad-hoc duties as assigned.

Skills

Cantonese

Mandarin

English

Customer service

Communication

Education

Degree or above

Job description

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Customer Service Officer (Cantonese Speaker), where your passion for finance and technology can thrive.

• Provide professional customer support and consultation to local and overseas customers through official communication channels, including online chat, telephone, and other designated platforms.
• Provide users/clients with guidance on trading account registration, account opening, fund deposits and withdrawals, and related processes.
• Provide timely and accurate guidance on software and platform-related operational issues encountered by customers.
• Handle general customer complaints and inquiries professionally and effectively, and
• Record, categorize, and analyze customer feedback and inquiries to support service quality improvement and enhance the overall customer experience.
• Achieve assigned customer service KPIs, including answer rate, customer satisfaction, first-contact resolution rate, average handling time, quality/error rate, and other relevant performance indicators.
• Maintain accurate and timely records of customer interactions and follow established customer service procedures and guidelines.
• Perform other ad-hoc duties and responsibilities as assigned from time to time.

• Degree or above, preferably in Finance, Economics, Business, Management, or a related discipline.
• Relevant working experience in customer service, contact centre, technical support, securities brokerage, or a related industry is preferred. Fresh graduates are welcome to apply.
• Proficient in Mandarin and Cantonese, with strong written and verbal communication skills. Good command of English, particularly spoken English, will be an added advantage.
• Customer-oriented, detail-oriented, patient, reliable, and professional, with a good understanding of customer service principles.
• Strong willingness to learn and the ability to adapt quickly to changes and new financial products, systems, and processes.
• Able to remain calm and professional when handling challenging customer interactions.
• Able to work effectively under pressure, manage high volumes of customer inquiries, and handle multiple customer requests efficiently.
• Strong teamwork, communication, problem-solving, and time-management skills.
• Willing to work according to assigned shifts, including evening, night, and public holiday shifts. Applicable shift allowances will be provided in accordance with the Company's policy

We offer a comprehensive and holistic work experience and package as follows:

• Basic Salary + Shift Allowances
• Monthyl KPI incentive
• Yearly dental, optical & health check allowances
• Convenient Access to Public Transport
• Exam Sponsorship
• Career Development Opportunities in the Financial Services Industry
• Company Team Building & Bonding Activities
• Free-Flow Pantry Snacks & Drinks
• Dynamic, Multinational Working Environment

Please note that only short-listed candidates will be contacted. Thank you.