Customer Service Officer

Hispanic Alliance for Career Enhancement; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A dynamic and supportive workplace is looking for passionate Customer Service Officers to join their Call Centre team in Kuala Lumpur. This role involves handling various customer inquiries, including travel and insurance claims, while providing excellent service to customers. Candidates should be proficient in communication, especially in Mandarin, and have strong computer and time management skills. The company offers a comprehensive benefits package and opportunities for professional growth.

Benefits

Comprehensive benefits

Opportunities for professional growth

Supportive work environment

Qualifications

• Strong time management abilities.
• Excellent communication skills, both oral and written.
• Ability to communicate in Mandarin to assist Chinese-speaking customers.

Responsibilities

• Handle inbound and outbound calls for Emergency Roadside Assistance.
• Manage inquiries regarding Travel Claims.
• Assist customers with Mobile Claims.
• Address customer inquiries and feedback.
• Provide motor insurance claim support.

Skills

Communication skills

Time management

Computer skills

Language proficiency (Mandarin)

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Customer Service Officer

Customer Service Officer (Call Centre)

We are seeking passionate Customer Service Officers to join our dynamic Call Centre team in Kuala Lumpur. If you are driven to make a difference, enjoy challenges, and above all, care about helping others, there's a place for you here.

Your Role:

• Emergency Assistance: Handle a full spectrum of inbound and outbound calls for Emergency Roadside Assistance & Emergency Home Assistance across Malaysia.
• Travel Claims: Manage inbound calls for Travel Claims enquiries.
• Mobile Claims: Assist customers from Singapore & Hong Kong with Mobile Claims.
• Customer Support: Address customer inquiries and feedback regarding our services.
• Insurance Claims: Provide motor insurance claim support in line with guidelines.
• Administrative Tasks: Complete call logs and update our operating system.
• Flexibility: Commit to a rotational shift schedule.
• Additional Duties: Occasionally take on other ad-hoc tasks assigned.

To Succeed in This Role, You Should Have:

• Proficiency in computer skills, including Microsoft Office.
• Strong time management abilities.
• Excellent communication skills, both oral and written.
• Ability to communicate in Mandarin to assist Chinese-speaking customers; proficiency in other dialects is a plus.
• Willingness to work on a rotating shift schedule.

What We Offer:

• A supportive and inclusive work environment.
• Opportunities for professional growth and development.
• Comprehensive benefits for your well-being.

Please note: This position requires working in shifts.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.