Customer Service Officer

Toll Global Forwarding (Beijing) Limited Shenzhen Branch; Bayan Lepas; On-site; MYR 33,000 - 60,000; Full time

Job summary

Toll Group in Malaysia is seeking a detail-minded data entry professional to support export processes within a logistics and freight forwarding environment. You will input data, issue shipper instructions, and ensure accuracy across booking and consolidation tasks.

Proficiency in CargoWise and MS Office, plus strong English communication, are essential. The role emphasizes teamwork, integrity, and the ability to handle sensitive information while meeting deadlines.

Qualifications

• Diploma in any related field or equivalent.
• Export experience in freight forwarding.
• Proven data entry working experience with accuracy.

Responsibilities

• Enter data according to the Export Standard Operating Procedure.
• Create Quick Booking according to the Booking confirmation in Cargo Wise system.
• Register Consol and issue Shippers instructions.
• Respond to queries for information and access relevant files.
• Check completed work for accuracy.
• Communicate with stakeholders via email.
• Maintain confidentiality of sensitive information.

Skills

Freight forwarding

Data entry

MS Office

Typing speed

English proficiency

Attention to detail

Education

Diploma

Tools

CargoWise

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com

PRIMARY DUTIES & RESPONSIBILITIES

• Enter data according to the Export Standard Operating Procedure
• Create Quick Booking according to the Booking confirmation in Cargo Wise system
• Responsible to register Consol and proceed with issuance of Shippers instruction
• Respond to queries for information and access relevant files
• Check completed work for accuracy
• Proactively communicate with stakeholders via email
• Keeping sensitive customer or company information confidential
• Explore process improvement through Continuous Improvement initiative

SKILLS ESSENTIAL TO THE JOB

• Technical
• Export Experience in Freight Forwarding
• Proven data entry working experience
• Familiarity with MS Office
• Typing speed and accuracy
• Proficiency in both spoken and written English
• Attention to details and accuracy

ESSENTIAL PERSONAL ATTRIBUTES

• Desire to learn and grow
• Flexibility of thought and action
• Sound integrity and disciplined
• Ability to work with others in a collaborative team environment as well as independently
• Ability to take responsibility and ownership of tasks and projects
• Willingness to share ideas and knowledge
• Customer orientated, good people skills and able to work with people at all levels.
• Good motivation, team building and influence skills
• Able to work independently and under pressure with minimum supervision

QUALIFICATIONS REQUIRED

Minimum with Diploma in any related field or equivalent

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.