Customer Service Officer-2

Toll Global Forwarding (Malaysia) Sdn Bhd; Bayan Lepas; On-site; MYR 45,000 - 73,000; Full time

Job summary

Toll Global Forwarding (Malaysia) Sdn Bhd in Penang is seeking a detail-oriented professional to support data entry, customer queries, and invoice processing. You will record information in CargoWise, ensure accuracy, and adhere to SOPs while maintaining confidentiality.

Join a global logistics leader and contribute to continuous improvement initiatives, cross-country invoicing, and timely processing to meet KPI targets. Malaysian work eligibility required; pre-employment checks apply.

Responsibilities

• Enter data according to Standard Operating Procedure
• Respond to queries for information and access relevant files
• Record information into Cargo wise 1
• Check completed work for accuracy
• Proactively communicate with customer via email
• Keeping sensitive customer or company information confidential
• Explore process improvement through Continuous Improvement initiative
• Process invoice timely and accurately to meet KPI
• Handle Invoice Processing for multiple Countries – cross trained and manage different country accesses
• Detail Oriented with good time management skill
• Drive process improvement initiative on Invoice Processing Process and Issue

Job description

Toll Global Forwarding (Malaysia) Sdn Bhd 4.1 View all jobs

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

PRIMARY DUTIES & RESPONSIBILITIES

• Enter data according to Standard Operating Procedure
• Respond to queries for information and access relevant files
• Record information into Cargo wise 1
• Check completed work for accuracy
• Proactively communicate with customer via email
• Keeping sensitive customer or company information confidential
• Explore process improvement through Continuous Improvement initiative
• Process invoice timely and accurately to meet KPI
• Handle Invoice Processing for multiple Countries – cross trained and manage different country
• accesses Detail Oriented with good time management skill
• Drive process improvement initiative on Invoice Processing Process and Issue

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll, we value a diverse, inclusive and authentic workplace.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Our mission

Every minute, every day, in countless decisions, transactions, interactions and innovations, people and businesses move the world forward. Making moves that define markets and power industries. Moves that impact economies and empower communities. And it’s here that we are at our best because the only way that our customers can keep moving, is if we do, harnessing deep passion and experience from across our organisation to help these moves happen. So, at the very moment when our customers need us, we bring together the best of who we are, so they can be at their best. That’s why we never settle. Why we strive for excellence in everything we do. Why we put passion behind every ounce of progress. Why we pull together to deliver success. And then reach further still, to anticipate what’s next. At Toll, we do more than just logistics. We move the businesses that move the world.

Why Toll

Why join us? At Toll you will be connected to a world of opportunity. Our global network exposes you to industry leading ideas, best practice processes, innovation, equipment, and technology. And our people? We employ some of the most experienced and talented individuals in the industry, ready to collaborate and support you on your career journey.