Experienced Customer Support Officer-2

Toll Group; George Town; On-site; MYR 33,000 - 61,000; Full time

Job summary

Toll Group in Malaysia is seeking an experienced operations/support professional to help manage customer relationships, account handling and transaction processing. Role involves semi-routine tasks within a busy logistics environment, requiring understanding of business processes and a proactive approach to problem solving.

The position involves rotating shifts (Morning/Noon/Night) and is suitable for candidates prepared to learn and grow with Toll Group as part of a global logistics network.

Qualifications

• Experience in operational/support roles and understanding of business processes.
• Willingness to learn and adapt in a dynamic logistics environment.

Responsibilities

• Develop and maintain professional customer relationships.
• Support account management and transaction processing.
• Provide product and technical support related to customer transactions and feedback.
• Liaise with internal/external stakeholders to meet service standards and contractual obligations.
• Respond to customer queries and resolve issues per agreed processes.

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com

Activities of the team may include:

• Develop and maintain effective and professional customer relationships.
• Support account managementand transactionprocessing.
• Provide product and technical support as it relates to customer transactions, customer feedback and other requests.
• Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
• Responding to customer queries and resolving issues as defined by customer agreement and relevant processes.

Work in rotational shift Morning, Noon and Night - 1 month per shift rotation

This is an experienced operational / support role, requiring detailed knowledge of a business process.
Assignments are semi-routine in nature, requiring the application and use of previously acquired knowledge.
May provide assistance to less experienced staff.Considerable (1-3 years) job-related training and technical or vocational training is required.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.