Customer Service Officer

Oro Safety Glass Sdn Bhd; Alor Merah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A safety equipment company in Kedah is seeking a Sales Administrator to manage and process customer orders, respond to inquiries, and maintain sales records. The ideal candidate has experience in sales administration and strong communication skills. Join a dynamic team and contribute to customer satisfaction in a fast-paced environment.

Qualifications

• Proven experience in a sales administration or customer service role.
• Strong communication and interpersonal skills.
• Excellent organisational and time management skills.

Responsibilities

• Manage and process customer orders, ensuring accuracy.
• Respond to customer inquiries and provide updates.
• Maintain accurate sales records and databases.

Skills

Customer service

Communication skills

Organisational skills

Attention to detail

Adaptability

Job description

Overview

Manage and process customer orders, ensuring accurate and timely order fulfilment. Respond to customer inquiries and provide updates on order status and delivery. Maintain accurate and up-to-date sales records and databases. Assist with the preparation of sales reports and presentations. Collaborate with the sales team to identify and address customer needs. Provide administrative support to the sales department as needed.

Responsibilities

• Manage and process customer orders, ensuring accuracy and timely fulfilment.
• Respond to customer inquiries and provide updates on order status and delivery.
• Maintain accurate and up-to-date sales records and databases.
• Assist with the preparation of sales reports and presentations.
• Collaborate with the sales team to identify and address customer needs.
• Provide administrative support to the sales department as needed.

Qualifications

• Proven experience in a sales administration or customer service role.
• Strong communication and interpersonal skills to effectively liaise with customers.
• Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
• Attention to detail and a commitment to providing high-quality customer service.
• Adaptability and the ability to work in a fast-paced environment.