Customer Service (Mandarin Speaker)

MEXC; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading fintech company in Kuala Lumpur is seeking a Customer Support Specialist to assist clients globally via various channels. Candidates should possess at least one year of experience in customer service within the banking or fintech sectors. Proficiency in both English and Mandarin is essential, and familiarity with multiple languages is advantageous. The position may require flexible scheduling to support 24/7 operations.

Qualifications

• At least one year of experience in customer support in banking, finance, or fintech industries.
• Ability to communicate effectively in English and Mandarin.
• Willingness to work on a rostered schedule for 24/7 operations.

Responsibilities

• Respond to client queries through LiveChat and email.
• Conduct thorough investigations for consumer concerns.
• Communicate with internal and external teams to address issues.
• Stay updated on company offerings and market trends.
• Escalate unresolved issues to management when necessary.

Skills

Excellent written and spoken English

Excellent written and spoken Mandarin

Customer service skills

Multilingual communication

Education

SPM, degree, or diploma in relevant discipline

Job description

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.

• (1). Respond to all questions and concerns from clients across the world via the many channels that are available, such as LiveChat, email, etc.
• (2). Respond to consumer concerns and use a variety of techniques to carry out thorough investigations. Every research or inquiry result is recorded and kept in the appropriate place.
• (3). Communicate with our internal and external teams to address grievances and comments about our platforms, website, and other goods and services.
• (4). To provide superior customer service, be informed on the company's most recent offerings as well as market trends.
• (5). According to the operational escalation matrix, elevate any questions or unresolved issues to the line manager or higher if they cannot be handled within the predetermined process.

Requirements and benefits for the position

• (1). SPM, a degree, or a diploma in any relevant discipline.
• (2). At least one year of experience providing customer support in the banking, finance, or fintech industries.
• (3). Excellent written and spoken English and Mandarin skills. Speaking and writing in multiple languages would be advantageous.
• (4). Willing to follow a timetable in order to facilitate operations around-the-clock.