Customer Service Manager

WCT Holdings; Subang Jaya; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Outpatient & Dental Benefits for Self

Free Parking

Property Purchase Discount

Job summary

Jora Malaysia is seeking an experienced Hospitality Manager to oversee the executive lounge, ensuring smooth daily operations and a premium guest experience.

You will attend to guests on arrival and departure, supervise lounge facilities, and implement SOPs and service standards across the team. Fluency in Mandarin and English is required, with 3–5 years in hotel/banquet service. Position offers outpatient/ dental benefits and career progression.

Qualifications

• Bachelor’s degree in hotel management or equivalent required.
• Minimum 3–5 years of relevant experience in hotel/banquet service.
• Fluency in Mandarin and English with strong written and verbal skills.

Responsibilities

• Oversee day-to-day operations of the executive lounge to ensure smooth service.
• Attend to guests on arrival and departure to maintain a premium experience.
• Ensure facilities are well-maintained, welcoming and offer top-notch service.
• Develop services, policies and SOPs for staff reference and consistency.
• Record customer interactions, analyze feedback, and maintain accurate records.
• Oversee food and beverage quality and coordinate with catering.
• Control costs and resources to meet qualitative and quantitative targets.
• Drive sales through updated marketing, menus, and promotions.
• Perform other duties as assigned by the superior.

Skills

Customer service

Operations management

Bilingual EN/Mandarin

Education

Hotel Management

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Oversee the day to day operations of the executive lounge, ensuring everything runs smoothly and efficiently.
• Attend to guests/clients on arrival and departure to ensure continues experience.
• Ensure that the facilities is well-maintained, welcoming and offers top-notch services to customers.
• Develop services, products, procedures, policies and standards with SOP, guidelines and manuals for reference by all staff.
• Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate records of customers’ feedback.
• Oversee the quality and variety of food and drink offered in the lounge, coordinating with catering.
• Control in cost, resources and utilise assets to achieve qualitative and quantitative targets, ensuring that the equipment in the facility are well maintained.
• Improve sales volume by means of up-to-date marketing, menus, festivals and special food and beverage promotions.
• Perform other duties assigned by the superior.

Job Requirements:

• Candidate pursued with Bachelors Degree in Hotel Management or equivalent.
• Minimum 3 - 5 years relevant experience. Candidate with experience in hotel ballroom/ banquet service would be an advantage.
• Fluency in Mandarin and English, with strong verbal and written communication skills in both languages for international business.

What we offer:

• Outpatient & Dental Benefits for Self & Family
• Free Parking
• Property Purchase Discount

Job Type: Permanent

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion

Education:

• Bachelor's (Required)

Experience:

• Customer services manager: 3 years (Required)