Customer Service Lead

John Crane; Sepang; On-site; MYR 60,000 - 100,000; Full time

Job summary

John Crane in Malaysia is seeking a sales representative to support internal and external customers and the CSE team. You will coordinate issues, prepare quotations, and enter orders in SAP, ensuring timely processing.

The role requires 5–7 years in customer support, a diploma in mechanical engineering or related field, and proficiency with ERP SAP. You will work with cross-functional teams to accelerate growth and maintain excellent service.

Qualifications

• 5–7 years in customer support or related field.
• Strong communication and interpersonal skills.
• Ability to coordinate cross-functional activities and meet deadlines.

Responsibilities

• Lead CSE team and coordinate issues to support business growth.
• Communicate with internal and external stakeholders effectively.
• Prepare sales and service quotations and enter orders in SAP.

Skills

Customer support

Communication

Team coordination

Education

Diploma in Mechanical Engineering

Tools

SAP

MS Software

Job description

John Crane, a business of Smiths Group, is a global leader in mission‑critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better‑connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

Job Description

Purpose of Role:

Sales representative supporting internal and external customer and CSE team management.

Key Activities:

• Leading CSE team and coordinate related issues to support businesses growth.
• Acting a key role to communicate with internal and external stakeholder.
• Prepare sales and service quotations for related products and services.
• Enter sales and service orders into SAP business systems.
• Monitor sales and service orders and expedite parts.
• Prepare weekly sales report & run BW reports.
• Assist in making GPN / BOM creation requests, raise GCN, I-project.
• Prepare shipping documentation and liaise with internal departments related to shipping;
• Maintain excellent service and build good rapport with customers (both internal and external stakeholders)
• Provide support to the product marketing & training functions.
• Perform other related customer service functions as assigned from time to time.
• Familiar with ERP system SAP
• C4C system usage
• Support manager’s request of related business data report.

Qualifications

Experience

• 5-7 Years in customer support field

Technical Skills

• Diploma in Mechanical Engineering or other discipline
• M/S software
• ERP SAP

People Skills

• Self‑motivated, with the ability to work both independently or in a team where required

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.