Customer Service Intern

Air Liquide; Rawang; On-site; MYR 9,000 - 17,000; Part time

Job summary

Air Liquide Malaysia invites enthusiastic students to join as an intern and gain hands-on experience across customer support, order processing, and finance administration. You will assist in responding to inquiries, setting up customer profiles, handling orders, and preparing billing documents.

You will work with a diverse, fast-paced team, develop proficiency in MS Office, and learn practical procurement and month-end processes while pursuing your degree in Business Administration or related

Qualifications

• Pursuing or recently graduated with a Diploma or Bachelor’s Degree in Business Administration or related field.
• Proven ability to work effectively in a collaborative, multicultural, fast-paced team environment.
• Excellent verbal and written English communication skills.
• Proficient in Microsoft Office and related digital productivity tools.
• Self-driven, well-organized and dependable with strong accountability and eagerness to learn.

Responsibilities

• Assist with customer inquiries via email and support customer care.
• Help create new customer profiles and keep account details up to date.
• Support order processing by entering sales orders and drafting price quotations.

Skills

English communication

Team collaboration

Self-motivation

Education

Diploma or Bachelor's in Business Administration or related field

Tools

MS Office

Job description

As an intern, you will assist and learn to manage the following tasks:

Customer & Team Support

• Customer Care: Help respond to routine customer and sales team inquiries in a friendly and timely manner. (email)
• Account Setup: Assist with creating new customer profiles and keeping account details accurate and up to date.
• Issue Resolution: Work alongside our team to help look into customer questions and ensure smooth, happy outcomes.

Order Processing & Administration

• Order Handling: Learn the basics of order management by helping enter sales orders and prepare draft price quotations.
• Billing Support: Assist with generating and sending out standard billing documents, such as sales invoices and delivery notices.
• Internal Coordination: Stay in touch with internal team members to help check on order progress and keep everything moving smoothly.

Finance & Administrative Learning

• Finance Assistance: Support the finance team with light administrative tasks, such as following up on invoice statuses and clarifying basic pricing details.
• Month-End Support: Help the team stay organized during month-end administrative reviews and record updates.
• Procurement Basics: Get practical experience with internal buying tools by helping submit simple purchase requests and tracking receipt confirmations.
• Currently pursuing or recently graduated with a Diploma or Bachelor's Degree in Business Administration or any related field.
• Proven ability to work effectively in a collaborative, multicultural, and fast-paced team environment.
• Excellent verbal and written English communication skills.
• Proficient in Microsoft Office software and related digital productivity tools.
• Self-driven, well-organized, and dependable with a high degree of accountability and eagerness to learn.