Customer Service Experience

Ikonik Eye Centre; Kuala Lumpur; Vor Ort; MYR 36.000 - 58.000; Vollzeit

Zusammenfassung

IKONIK Eye Centre seeks a proactive Customer Service Professional in Kuala Lumpur. You will attend to inquiries via calls, emails and other channels, greet patients, and manage pre- and post-visit relationships.

You will generate sales leads and aim to meet sales targets while handling inquiries across social media and our website. The role emphasizes excellent English communication, teamwork, and delivering accurate information.

Qualifikationen

• 5 years of working experience in the customer service field.
• Experienced in the whole spectrum of customer service, especially face-to-face interactions.
• Retail, hotel, or hospitality experience is highly recommended.
• Sales-driven and target-oriented with incentives.
• Effective communication with diverse staff across the company.
• Excellent English communication (writing and speaking).
• Pleasant personality and attentiveness to customer needs.
• Able to work well in a team and build collaborative relationships.
• All races are encouraged to apply.
• Bachelor’s Degree in any field with CGPA 3.0+ is welcome.

Aufgaben

• Attend promptly to large customer inquiries via inbound calls, emails, and other sources.
• Be the face of IKONIK and greet patients with appropriate guidance.
• Maintain and develop good customer relationships pre- and post-visit.
• Generate sales leads that become new customers.
• Meet individual and team sales targets (incentives provided).
• Manage communications to the centre across platforms, including social media and website.
• Provide suggestions to enhance customer satisfaction and service quality.
• Opportunity to get involved in other departments as potential arises.
• Build sustainable relationships with customer accounts through open communication.
• Provide accurate, valid, and complete information using the right tools.
• Handle complaints with appropriate solutions and follow up.
• Keep records and documentation of customer interactions and processes.
• Follow procedures, guidelines, and policies; take the extra mile to engage customers.

Kenntnisse

Customer service experience

Sales-driven

Team collaboration

English communication

Face-to-face interaction

Ausbildung

Bachelor’s degree CGPA 3.0+

Jobbeschreibung

• To attend promptly to large customer general inquiries related to the company’s services via inbound calls, emails, and other sources about treatments and services.
• Be the face of IKONIK and the frontline to meet and greet the patient with accurate and proper management based on their needs and condition.
• Able to maintain and develop good customer relationship management pre and post-visit.
• Generating sales leads that develop into new customers
• Meet individual and team sales targets (incentive provided)
• Managing communication directed to the centre via various platforms, including on various social media and on our webpage
• Providing suggestions and ideas to enhance customer satisfaction and service provided at the centre
• Has the opportunity to get involved in other departments (such as management, human resource etc) depending on potential
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure solution.
• Keep records and documentations of customer interactions, internal processes related to patients.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Job Description

• 5 years of working experience in the customer service field.
• Experienced in the whole spectrum of customer service job scope especially face-to-face interaction with customers
• Candidate with experience in retail, hotel, and hospitality is HIGHLY RECOMMENDED
• Sales-driven and target-oriented (additional incentive provided)
• Ability to interact effectively with a wide range of staff throughout the company.
• Excellent communication skills in English (Writing & Spoken)
• Pleasant personality and attentiveness to listen to the customer’s needs.
• Able to work well in a team and build diverse collaborative relationships with others
• We value diversity – All races are encouraged to apply
• Candidates with a Bachelor’s Degree in any other field with CGPA 3.0 and above are highly welcome to apply.